Job Description
About the Role
A leading precious metals smelting and refining complex in Africa, offering services including evaluation, smelting, refining, and recovery of gold and other precious metals, is seeking a skilled ICT Service Administrator to join their Information Technology team. In this role, you will be the first point of contact for internal support issues, managing daily support calls related to infrastructure, GRC, SAP, and QMWARE.
Key Responsibilities
- IT Support: Manage and resolve daily helpdesk calls for both infrastructure and applications, troubleshoot issues, and provide timely assistance.
- SAP Administration: Handle all SAP basis activities, including creating, amending, and deleting user accounts. You will also log and troubleshoot user errors in SAP and coordinate all changes for SAP modules.
- User Training & Governance: Provide training to new users on system navigation, including how to create job cards, purchase requisitions, and reservations. You will also ensure proper governance is followed for all support calls and access requests.
- Administrative Tasks: Assist with audits by compiling evidence, update SOPs and ICT controls, and prepare reminders for contract and licensing renewals. You will also administer cell phone contracts and manage mobile data allocations.
- General IT Duties: Conduct monthly checks on IT controls, verify products received from suppliers against SAP records, and attend Change Advisory Board (CAB) meetings.
Requirements
- Education: A completed Matric qualification and an Information Technology-related qualification are essential.
- Experience: A minimum of 3 years of experience in an Information Technology environment.
- Technical Skills:
- Intermediate proficiency in Microsoft Suite (Excel, Word, Outlook) and SAP.
- Knowledge of IT networks, applications, and hardware.
- Knowledge of customer service, desktop support, IT Helpdesk, and ticketing processes.
- Understanding of IT change processes and the software project life cycle.
Qualifications
- No additional qualifications mentioned
Salary & Benefits
Competitive salary based on experience (salary can potentially be more based on experience/skills)
How to Apply
If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email address].
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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