South Africa: Administrator: Quality Assurance (Insurance) posted by AtripleA recruitment & temps

January 14, 2026 Jobs in South Africa

AtripleA recruitment & temps

South Africa

Other Insurance

Job Description

Our client in the Insurance industry is seeking Administrator: Quality Assurance to join their team in Pretoria East.

Should you meet the above requirements, please email your CV to .za – Copy of ID, qualifications and latest payslip

Responsibilities:

1. Provide quality administration service in respect of Quality Assurance

Contribute to the implementation of a quality assurance process within the call centre
Assess calls and achieve set assessment target
Manage the AVS (Account Verification System) process (all batches / admin / reporting)
Provide feedback for coaching of call centre staff based on quality issues identified
Identify risks, contribute to action plans and monitor the progress of these
Provide feedback for coaching of call centre staff based on quality issues identified
Identify risks, contribute to action plans and monitor the progress of these
Provide input to process and system enhancements, especially in support of product, process or quality issues
Ensure that quality assurance is aligned with service / sales standards within the operational environment
Contribute to monthly / weekly quality reporting
Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria in order to monitor customer experience
Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
Adhere to agreed process in order to deliver targeted operational results
Comply with corporate governance policies, procedures and standards
Performing investigations and ad-hoc projects

2. Fit and Proper Requirements
• Adhere and comply to FSB board notice in terms of FAIS

Requirements:

Matric
Registration as an Employee Representative (FSB)
Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
Regulatory Examination Level 1: Representatives (RE5)
1 to 2 Years’ in Quality Assurance in the Insurance Industry
Excel reporting

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Competencies / Knowledge

Legislation
Life Insurance Industry

Skills

Communication
Computer
Telephone Etiquette
Sales Driven
Ability to deal with various people

Salary: R15 000-00 ctc per month

About Other Insurance Jobs in South Africa

In the context of Other Insurance positions in South Africa, it is common to find a steady demand for professionals who can manage and oversee insurance claims, policy administration, and risk management. Typically, this field operates within various industries, including financial services, technology, and manufacturing sectors.

When it comes to salaries, broad ranges can be expected, with typically starting salaries ranging from R200 000 to R300 000 per annum for junior positions, increasing to around R500 000 to R700 000 per annum for more senior roles. However, please note that actual salaries can vary widely depending on factors such as the size of the company, industry sector, experience level, and qualifications held by the individual.

To excel in an Other Insurance role, common skills include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, a solid understanding of insurance policies and regulations, and experience with policy administration software. Additionally, proficiency in Microsoft Office applications, particularly Excel, is often highly valued. Proficiency in languages such as Afrikaans or isiZulu may also be an advantage in certain contexts.

Other Insurance roles can commonly be found within the financial services sector, where companies that offer insurance products to individuals and businesses need professionals to manage claims and policy administration. Technology companies and manufacturing firms also frequently require staff with expertise in this field. In general, organisations across a range of industries value the skills and experience offered by professionals in Other Insurance roles.

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Career progression for those in Other Insurance roles is generally good, with opportunities for advancement to senior positions or into specialist roles such as risk management or policy development. With experience and additional qualifications, individuals can progress into leadership roles within an organisation, or transition into related fields such as actuarial science or claims adjusting.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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