Job Description
About the Role
Our client in the Insurance industry is seeking an Administrator: Quality Assurance to join their team in Pretoria East. The successful candidate will provide quality administration service in respect of Quality Assurance and contribute to the implementation of a quality assurance process within the call centre.
Key Responsibilities
- Contribute to the implementation of a quality assurance process within the call centre
- Assess calls and achieve set assessment target
- Manage the AVS (Account Verification System) process (all batches / admin / reporting)
- Provide feedback for coaching of call centre staff based on quality issues identified
- Identify risks, contribute to action plans and monitor the progress of these
- Provide input to process and system enhancements, especially in support of product, process or quality issues
- Ensure that quality assurance is aligned with service / sales standards within the operational environment
- Contribute to monthly / weekly quality reporting
- Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria in order to monitor customer experience
- Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management
- Adhere to agreed process in order to deliver targeted operational results
- Comply with corporate governance policies, procedures and standards
- Performing investigations and ad-hoc projects
Requirements
- Matric
- Registration as an Employee Representative (FSB)
- Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)
- Regulatory Examination Level 1: Representatives (RE5)
- 1 to 2 Years’ experience in Quality Assurance in the Insurance Industry
- Excel reporting
Qualifications
No specific qualifications mentioned.
Salary & Benefits
R15 000-00 ctc per month
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Insurance Jobs in South Africa
In the context of Other Insurance positions in South Africa, it is common to find a steady demand for professionals who can manage and oversee insurance claims, policy administration, and risk management. Typically, this field operates within various industries, including financial services, technology, and manufacturing sectors.
When it comes to salaries, broad ranges can be expected, with typically starting salaries ranging from R200 000 to R300 000 per annum for junior positions, increasing to around R500 000 to R700 000 per annum for more senior roles. However, please note that actual salaries can vary widely depending on factors such as the size of the company, industry sector, experience level, and qualifications held by the individual.
To excel in an Other Insurance role, common skills include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, a solid understanding of insurance policies and regulations, and experience with policy administration software. Additionally, proficiency in Microsoft Office applications, particularly Excel, is often highly valued. Proficiency in languages such as Afrikaans or isiZulu may also be an advantage in certain contexts.
Other Insurance roles can commonly be found within the financial services sector, where companies that offer insurance products to individuals and businesses need professionals to manage claims and policy administration. Technology companies and manufacturing firms also frequently require staff with expertise in this field. In general, organisations across a range of industries value the skills and experience offered by professionals in Other Insurance roles.
Career progression for those in Other Insurance roles is generally good, with opportunities for advancement to senior positions or into specialist roles such as risk management or policy development. With experience and additional qualifications, individuals can progress into leadership roles within an organisation, or transition into related fields such as actuarial science or claims adjusting.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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