Job Description
Relationship Manager: Special Division | Sandton | Permanent
This role sits at the intersection of underwriting expertise and long-term partner value. It offers the opportunity to shape portfolio performance while working closely with specialist insurance partners.
The Relationship Manager: Special Division is responsible for managing, growing, and optimising UMA and partner portfolios within a specialist insurance environment. The role focuses on profitability, risk discipline, and sustainable growth through strong stakeholder engagement and data-driven portfolio oversight.
Working closely with internal underwriting, claims, finance, and executive leadership, this role plays a critical part in maintaining underwriting standards, identifying trends, and proactively addressing performance challenges across allocated portfolios.
Our client is a well-established South African short-term insurer operating across both traditional and specialist insurance lines. Known for its technical depth, disciplined risk framework, and high-performance culture, the organisation values accountability, service excellence, and strong commercial partnerships.
What Youll Do
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Manage and grow allocated UMA and partner portfolios with a strong focus on profitability and retention
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Build and maintain effective working relationships with partners and their teams
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Analyse monthly portfolio performance, identify trends, and implement corrective actions
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Conduct process audits across allocated UMA portfolios
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Prepare and deliver monthly reports to divisional leadership and quarterly reports for executive review
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Support partners with underwriting and claims-related queries when required
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Ensure underwriting compliance, including facultative reinsurance where applicable
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Collaborate with internal claims and finance teams to ensure accurate and timely reporting
What You Bring
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FAIS compliance
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Minimum of 10 years commercial insurance experience
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Strong underwriting background, ideally within specialist insurance lines such as marine, engineering, aviation, or similar
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Financial literacy with the ability to interpret portfolio and financial reports
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Advanced Excel proficiency
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Strong analytical, communication, and relationship management capability
What Success Looks Like
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Profitable, well-managed partner portfolios with clear performance visibility
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Trusted relationships with UMA partners and internal stakeholders
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Early identification and resolution of portfolio risks
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Consistent adherence to underwriting standards and reporting requirements
About Other Insurance Jobs in Gauteng
The Other Insurance (OI) industry is a significant sector in Gauteng, South Africa, offering a range of career opportunities for professionals with the right skills and experience. Typically, OI roles are in demand across various industries, including financial services, technology, and manufacturing, as companies seek to manage and mitigate risks associated with their operations.
Generally, OI specialists in Gauteng can expect salaries that vary widely depending on factors such as level of experience, company size, and industry sector. While broad salary ranges cannot be provided due to the variable nature of these factors, it is common for experienced OI professionals to earn between R600 000 and R1 200 000 per annum, while entry-level roles may start at around R300 000 to R500 000 per annum. However, salaries can fluctuate depending on individual circumstances.
Common skills required for OI roles in Gauteng include expertise in financial management, risk analysis, data interpretation, communication, and project management. Other essential skills often include proficiency in insurance software, analytical thinking, problem-solving, and the ability to work under pressure. Many OI professionals also hold relevant certifications or degrees in fields such as actuarial science, business administration, or economics.
The financial services sector is a significant employer of OI professionals in Gauteng, with other industries such as technology and manufacturing also commonly hiring for these roles. Other sectors that may employ OI specialists include healthcare, construction, and logistics. In terms of career development, many OI professionals in Gauteng progress to senior roles within their current organisations or move into related fields such as risk management, auditing, or claims handling.
For those seeking a career in OI, it is essential to develop a broad range of skills and experience, often through formal education and training. Many OI professionals in Gauteng have pursued certifications such as the Fellow of the Institute of Actuaries (FIA) or the Chartered Insurance Practitioner (CIP). Building strong relationships with clients, colleagues, and stakeholders is also crucial for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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