Job Description
About the Role
We are seeking a highly skilled and experienced Spa Guest Relations Officer to join our 5* luxury lodge in Ladysmith, KZN. As a live-in guest relations officer, you will be responsible for ensuring an exceptional experience for our high-end guests, managing spa bookings and scheduling, and maintaining operational excellence.
Key Responsibilities
- Manage spa bookings and scheduling for high-end guests
- Provide exceptional customer service to UHNW clients and VIPs
- Coordinate spa activities, treatments, and events
- Maintain accurate records of guest interactions and feedback
- Represent the brand with professionalism and poise
Requirements
- Spa reception experience in luxury hotel or day spa property (essential)
- Excellent command of English (speak & write)
- High-end hospitality experience (front-facing department)
- Knowledge of spa industry and lingo (treatment descriptions)
- Exceptional guest/patient relations skills
- Prior experience working with UHNW clients is advantageous
Qualifications
- Matric (Grade 12) / Senior National Certificate
- SPA Bookings system confident – you must be computer literate and able to navigate booking systems
- Highly presentable and beautifully groomed – polished and professional in appearance
- Confident in speaking with guests from all nationalities, including UHNW and VIP/Celebrities
Salary & Benefits
- R9,000 Basic Salary per month (Based on desired experience & skill level)
- Shared accommodation with all amenities (house share)
- R1,200 Meal Allowance from canteen
- Staff transport from staff accommodation to lodge
- Medical Aid benefit allowance (company contribution)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Kwazulu-Natal
The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.
Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.
Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.
The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.
Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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