Job Description
About the Role
We are seeking an experienced and innovative leader to join our team as the Head of Managed Services. As a strategic leader, you will be responsible for driving business growth, ensuring the delivery of high-quality customer-centric IT services, and leading the managed services department. If you have a proven track record of success in managing and growing managed services portfolios, fostering customer relationships, and developing innovative service offerings, we encourage you to apply.
Key Responsibilities
• Develop and implement the strategic vision for the Managed Services division, ensuring alignment with the overall business goals and objectives.
• Drive continuous improvement initiatives within the Managed Services team to enhance service delivery, customer satisfaction, and operational efficiency.
• Lead and manage the growth of the managed services portfolio by identifying new business opportunities, upsell potential, and client retention strategies.
• Oversee the effective and efficient delivery of managed services, ensuring that all service level agreements (SLAs) are met or exceeded.
• Establish and monitor key performance indicators (KPIs) for managed services operations, implementing improvements based on performance metrics.
Requirements
• 8-10 years of experience in IT services, including 5+ years in a leadership role within managed services or service delivery.
• Proven experience in managing and growing a managed services portfolio, including customer-facing roles and managing client relationships.
• Strong background in IT service management (ITSM) frameworks, with a focus on delivering enterprise-level services.
Qualifications
• Matric
• Bachelor’s degree in information technology, Business Administration, or a related field and relevant certifications (such as ITIL, PMP, or CISSP)
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How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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