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Durban: Telesales Agent

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Job Description

About the Role

We are seeking a highly motivated and results-driven Telesales Agent to join our dynamic team in Durban. As the first point of contact for potential and existing high-value customers, you will be responsible for initiating outbound and inbound calls, identifying customer needs, and articulating bespoke solutions that meet their requirements.

Key Responsibilities

  • Initiate outbound and receive inbound calls with potential and existing high-value customers.
  • Serve as the first point of contact, embodying a professional and polished image.
  • Identify customer needs and articulate how bespoke solutions can meet their requirements.
  • Consistently achieve and exceed daily, weekly, and monthly sales and engagement targets.
  • Maintain precise and detailed records of all calls and sales activities on a CRM system.
  • Proactively follow up on leads to nurture client relationships and close sales.
  • Deliver a consistently professional and exceptional level of customer service.

Requirements

  • Matric (previous education requirement)
  • Previous telesales experience is advantageous
  • Good communication skills with a clear, articulate, and professional speaking voice.
  • A dynamic and engaging personality with strong negotiation abilities.
  • A highly target-driven individual with a positive and resilient attitude.
  • The ability to perform effectively in a high-pressure, fast-paced environment.
  • Strong computer literacy and the ability to quickly learn new software systems.

Qualifications

  • Matric

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Sales Jobs in eThekwini

In the eThekwini region, the sales industry is driven by various sectors, including financial services, technology, and manufacturing. Typically, companies in these sectors require sales professionals who can effectively communicate with clients, understand their needs, and provide solutions to drive revenue growth.

Generally, sales positions in eThekwini offer competitive salaries, typically ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, industry sector, and performance. However, please note that actual salary figures can vary significantly, and these ranges are only a broad guide.

Common skills required for sales roles in eThekwini include strong communication and interpersonal skills, the ability to build relationships with clients, a solid understanding of products or services, negotiation and closing techniques, and technical skills such as CRM software proficiency. Additionally, many successful sales professionals possess a degree or diploma in business studies, marketing, or a related field.

Industries that commonly employ sales roles include financial services sector companies, technology industry players, manufacturing sector businesses, and e-commerce platforms. In these sectors, sales representatives often work with clients to understand their needs, provide solutions, and drive revenue growth.

For those interested in pursuing a career in sales, there are various opportunities for development and progression. Many companies offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Typically, experienced sales professionals can move into leadership roles or transition into related fields such as account management, business development, or sales management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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