Durban: Responder posted by Profile Personnel

April 20, 2026 Jobs in Durban

Profile Personnel

Kwazulu-Natal

Trucking/Transport

Job Description

About the Role

Profile Personnel is seeking a highly skilled Responder to join their dynamic team based in Johannesburg, specializing in Transport and Logistics. The ideal candidate will be responsible for coordinating repairs, managing breakdowns, and providing exceptional customer service.

Key Responsibilities

Drivers will log calls for breakdowns or mechanical problems on the truck or trailer through the company app.
Drivers will log panic or call me through the company app.
The Responder will arrange the appropriate suppliers to repair the truck or do the maintenance work.
In the event of a breakdown on a trailer, the Responder will arrange for an approved service provider to do the repairs.
Provision of regular feedback to the respective fleet controller on the status of repairs.
Maintains constant communication between the Driver, the Supplier and the Fleet owner.
The Responder will work towards resolving the breakdown with Driver, the Supplier and the Fleet owner.
The Responder will own the breakdown/panic/call me from inception to conclusion.
Monitoring and control of breakdowns, panics and call mes in the company Portal.
Updates in the company Portal need to be completed timeously, as the incident occurs.
In the event where the Responder is unsure about a repair or service provider, he will immediately liaise with the team leader to seek clarity.
Obtains client information by answering telephone calls and verifying information.
Maintains communication with IT by reporting problems and trouble shooting.
General administration duties, relating to recording, reconciliation of data capturing.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Informs clients by explaining procedures; answering questions; providing information.
Assisting with the onboarding of customer details (credit application, subscription details).
Obtaining and updating Driver, Supplier and Mechanic contact details.
General administration and filing.
Accurate filing records and systems maintained.
Preparing analytical reports for team leaders as required.
Determines eligibility by comparing client information to requirements.
Assisting with ad hoc administrative tasks as required.
Ensuring that all records are in line with company procedure and accepted practices.

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Requirements

Minimum Grade 12 (Matric) qualification
Logistics background an advantage
Response centre background an advantage
Excel experience should be medium to advanced

Qualifications

Formal education/certifications not specified

Salary & Benefits

Not mentioned in the original job description

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Trucking/Transport Jobs in Kwazulu-Natal

In Kwazulu-Natal, South Africa, the trucking and transport industry is a vital sector, with a high demand for skilled professionals to manage the movement of goods and people. Typically, job opportunities in this field are available across various industries, including manufacturing, logistics, and construction. Generally, the demand for truck drivers, dispatchers, and other transport-related roles remains steady due to the country’s growing economy and increasing trade activities.

When it comes to salaries, it’s common to expect a salary range of R 40 000 – R 80 000 per annum for entry-level positions, depending on factors such as experience, company size, and industry sector. However, salaries can vary significantly depending on individual circumstances. For example, experienced truck drivers or those working in larger companies may earn higher salaries, typically ranging from R 60 000 to R 120 000 per annum. On the other hand, salaries for junior roles may start at around R 20 000 – R 40 000 per annum.

Common skills required for trucking and transport roles include a valid driver’s license, good communication skills, basic math skills, and an understanding of logistics and transportation regulations. Typically, companies also look for candidates with experience in the industry, as well as certifications such as a commercial driver’s licence (CDL) or a hazardous materials handling certification. Other valuable skills may include proficiency in Microsoft Office, experience with logistics software, or knowledge of route planning and optimization techniques.

Trucking and transport roles can be found across various industries, including manufacturing, construction, and the financial services sector. The transportation industry is often closely tied to these sectors, as companies rely on reliable supply chains to deliver goods and services. Additionally, the technology industry has also seen an increase in demand for trucking professionals, particularly those with experience in autonomous driving or fleet management.

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In terms of career development, opportunities exist for advancement within transport-related roles, such as becoming a supervisor or team leader. Experienced professionals may also consider moving into related fields, such as logistics management or supply chain coordination. For those looking to transition into the industry from other fields, training and certification programs can help bridge the gap and provide a competitive edge in the job market.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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