Durban: Responder posted by Profile Personnel

About the Role

We are seeking a highly skilled Responder to join our team at Profile Personnel, based in Johannesburg. As a key member of our transport and logistics company, you will be responsible for coordinating repairs and maintenance for our fleet, ensuring seamless operations and providing exceptional customer service.

Key Responsibilities

• Drivers will log calls for breakdowns or mechanical problems on the truck or trailer through the company app
• Drivers will log panic or call me through the company app
• The Responder will arrange the appropriate suppliers to repair the truck or to do the maintenance work
• In the event of a breakdown on a trailer, the Responder will arrange for an approved service provider to do the repairs.
• Provision of regular feedback to the respective fleet controller on the status of repairs.
• Maintains constant communication between the Driver, the Supplier and the Fleet owner
• The Responder will work towards resolving the breakdown with Driver, the Supplier and the Fleet owner
• The Responder will own the breakdown/panic/call me from inception to conclusion
• Monitoring and control of breakdowns, panics and call mes in the company Portal
• Updates in the company Portal need to be completed timeously, as the incident occurs
• In the event where the Responder is unsure about a repair or service provider, he will immediately liaise with the team leader to seek clarity.
• Obtains client information by answering telephone calls and verifying information.
• Maintains communication with IT by reporting problems and trouble shooting
• General administration duties, relating to recording, reconciliation of data capturing.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Informs clients by explaining procedures; answering questions; providing information.
• Assisting with the onboarding of customer details (credit application, subscription details)
• Obtaining and updating Driver, Supplier and Mechanic contact details
• General administration and filing
• Accurate filing records and systems maintained
• Preparing analytical reports for team leaders as required.
• Determines eligibility by comparing client information to requirements.
• Assisting with ad hoc administrative tasks as required
• Ensuring that all records are in line with company procedure and accepted practices.

Requirements

• Minimum Grade 12 (Matric) qualification

Qualifications

• Logistics background an advantage
• Response centre background an advantage