Umhlanga Rocks: Store Supervisor

Future Careers is seeking a Store Supervisor for a leading fashion retail brand based in Umhlanga. The successful candidate will play a key role in supporting store management by overseeing daily store operations, leading and motivating the sales team, and ensuring exceptional customer service standards. This role is ideal for a fashion-focused retail professional with strong leadership ability, a hands-on approach, and a passion for driving sales, maintaining visual excellence, and ensuring effective stock control in a fast-paced retail environment. Description Work flexible shifts, including weekends and public holidays. Handle cashier and back-office administration tasks (Dolphin lookups, cash-ups, banking, daily reconciliations). Manage stockroom operations and perform stock counts. Act as Acting Manager when required, supporting overall store leadership. Implement and manage markdowns. Oversee store opening and closing procedures. Achieve individual sales targets and contribute to overall store performance. Maintain stock management and visual merchandising standards. Supervise administrative functions, including staff cash handling, cash desk operations, stock control, and back-office tasks. Plan and schedule operational objectives, staff rosters, and daily activities. Monitor and report on stock levels, sales, expenses, and adherence to policies and procedures. Resolve escalated customer queries and operational issues. Assist with casual recruitment, selection, and onboarding of team members. Manage individual performance, training, development, and disciplinary matters. Uphold company culture, values, and standards across the store. Collaborate effectively with internal departments (IT, Finance, RCS) and external service providers. Education Profile Grade 12 Certificate required Tertiary qualification in Commerce is advantageous. 1-2 years experience in a Store Supervisory role or customer-facing retail role. Working knowledge of store management systems and proficiency in Microsoft Office. Strong selling, financial, and basic coaching/team development skills. Understanding of industrial relations. Confident, decisive, and proactive with strong leadership capabilities. Ability to build relationships, network, and influence effectively. Skilled in presenting, communicating, writing, and reporting. Strong problem-solving, analytical, and judgment abilities. Excellent planning, organizing, and prioritization skills. Detail-oriented with a focus on quality and accuracy. Customer-focused and adaptable to change. Able to cope effectively under pressure and manage setbacks professionally.