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Cape Town: Customer Service Advisor posted by Tower Group

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Job Description

About the Role

The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, during or post-rental queries etc. As a key member of our team, you will be responsible for ensuring a seamless customer experience, handling various administrative tasks, and contributing to the overall success of Tower Group.

Key Responsibilities

  • Effectively handle all aspects of the customers check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
  • Making, amending, cancelling and monitoring reservations as required.
  • Provide excellent customer service, effectively assisting with customer queries.
  • Various admin and general office duties, for example capturing fuel, VRVs, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
  • Responsible for the security and quality control of vehicles and other company property.
  • Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
  • Adherence to good housekeeping and general cleanliness standards for branch environment.

Requirements

  • Minimum of 2-year front office/ customer service experience.
  • NQF level 4 (Matric or equivalent)
  • Code 8 drivers license must have at least 1 years driving experience.
  • Computer literate.

Qualifications

Salary & Benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Trucking/Transport Jobs in Western Cape

The trucking and transport industry in the Western Cape is a vital sector that plays a critical role in the country’s economy. Typically, this field is in high demand due to the region’s strategic location and growing economy. However, like any other industry, it is subject to fluctuations in job market trends.

In terms of salary expectations, trucking and transport professionals in the Western Cape can generally expect to earn between R400 000 and R600 000 per annum, depending on factors such as experience, company size, and industry sector. For example, senior drivers or those working for larger companies may command higher salaries than their junior counterparts or smaller operators. Additionally, salaries can vary significantly across different regions within the Western Cape.

Common skills required for trucking and transport roles include a valid driver’s license, proficiency in navigating GPS systems, strong communication and problem-solving skills, physical fitness, and attention to safety protocols. Typically, employers also look for candidates with experience operating heavy vehicles, basic mechanical knowledge, and the ability to work independently or as part of a team.

The Western Cape is home to various industries that commonly employ trucking and transport professionals, including the manufacturing sector, logistics and supply chain management, and transportation services industry. These sectors often require drivers who can handle long-haul deliveries, navigate complex route networks, and maintain accurate records of cargo movements.

In terms of career development, opportunities for advancement exist within this field, particularly for those with experience or a background in related industries such as logistics or transportation management. Typically, senior roles may involve overseeing fleets, managing supply chains, or even pursuing careers in transportation planning or policy. With continuous training and professional development, trucking and transport professionals can progress to leadership positions, start their own businesses, or explore specialized fields within the industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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