South Africa: Guest Relations Anchor | Luxury Island Resort | Mozambique | Ss posted by Kendrick Recruitment

Guest Relations Anchor | Luxury Island Resort | Mozambique Live-In | Salary: Negotiable (DOE) Kendrick Recruitment is currently seeking a professional and guest-focused Guest Relations Anchor for a prestigious luxury island resort in Mozambique. This is an exciting opportunity for a highly organised and personable hospitality professional who is passionate about delivering exceptional guest experiences from arrival to departure ✨ Requirements: • Previous experience in a guest relations or front-of-house role within a luxury resort environment • Strong organisational, planning, and communication skills • Ability to work under pressure while maintaining a high level of service • Hands-on, proactive, and flexible approach to duties • Passion for creating memorable guest experiences • Professional, approachable manner with strong interpersonal skills • High attention to detail and strong problem-solving abilities Key Responsibilities: • Meet and greet guests on arrival and farewell them on departure, ensuring personalised service • Build strong relationships with guests and understand individual preferences and requirements • Conduct thorough guest orientations, including dietary requirements and special requests • Communicate guest information effectively to all relevant departments prior to arrival • Support the Lodge Manager with daily and weekly operational tasks, including budget control and guest experience initiatives • Assist with room allocation, forward planning, and special requests • Participate in morning briefings and departmental meetings • Coordinate daily activities and guest itineraries with activity guides • Ensure rooms are inspected prior to guest arrival • Host guests at meals in coordination with management when required • Manage check-outs and invoicing in the absence of the Lodge Administrator • Assist with monthly operational planning, including staffing, training, and guest requirements • Ensure compliance with company policies, procedures, and labour regulations • Promote a culture of excellence and “Going the Extra Mile” across all departments • Oversee guest delight initiatives across all operational teams • Conduct stock takes, equipment checks, and facility inspections • Organise and oversee staff training and development programmes • Maintain standards for uniforms, amenities, linen, and operational supplies • Support community involvement and staff engagement initiatives Package: • Competitive salary based on experience • Live-in accommodation provided • Opportunity to work in a unique, high-end island resort environment • Career growth within a professional and dynamic hospitality setting If you are passionate about luxury hospitality and thrive in guest-focused leadership roles, we would love to hear from you. To apply for the Guest Relations Anchor position, please send your updated CV, reference letters, and a recent head & shoulders photo Please note: Due to the high volume of applications, only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.