Johannesburg: Client Liaison Officer

February 6, 2026 Jobs in Central Johannesburg

Job Description

Key Tasks: Build relationships with the clients: -Establish and maintain a professional relationship with clients. -Manage key client interactions focusing on driving awareness of services offered. -Provide proactive client support ensuring retention and growth within the client. -Meeting with clients and developing will require regular meetings either face to face or virtual. Acting as the liaison between the client and various stakeholders: -Ensure that growth and financial targets are met. -Assist with escalated issues that may arise from internal departments with the relevant clients. -Building ongoing relationships with key stakeholders at clients. Provide customer care support to companies: -Ensure that customers’ expectations are scoped and met. -Develop initiatives to increase customer satisfaction and retention. -Present products and services to clients. -Assisting with any issue an Employer may have around the membership of their employees on the cover. Conduct general administrative duties: -Ensure that the necessary departmental reporting is adhered to. -Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously. -Accurate reporting of client interactions and demonstrated value added needs to be shown. -Perform any other task entrusted by Management. Qualifications: -Matric Essential Experience: – 1-year administrative experience -Understanding that this role requires you to be confident in speaking and emailing your clients. Knowledge and Skills: -Fluent in English and Afrikaans -Excellent customer service skills -Good listening skills -Good interpersonal skills -Excellent communication skills -Good computer skills -Exceptional problem-solving skills -Good organisational skills

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About Customer service / support Jobs in Gauteng

The customer service and support industry is a common field of employment in Gauteng, South Africa, with many companies across various sectors requiring professionals to provide assistance to customers via phone, email, social media, or in-person. Typically, these roles are found in the technology industry, financial services sector, and manufacturing sector, where companies need to offer customer support to their clients and customers.

Generally, salaries for customer service representatives in Gauteng range from R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these salary ranges are broad and can vary widely. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries.

Common skills required for customer service representatives include strong communication and problem-solving abilities, a positive attitude, and the ability to work under pressure. Other essential skills typically needed for this type of role include technical skills such as proficiency in CRM software, familiarity with industry-specific terminology, and the ability to adapt to new systems and processes. Typically, companies also look for customer service representatives who are empathetic, patient, and able to handle complex situations.

In terms of industry sectors, financial services sector, technology industry, and manufacturing sector are common employers of customer service representatives. These roles can provide a solid foundation for career development, with opportunities to move into senior positions or transition into related fields such as account management or sales.

For those looking to start or advance their careers in customer service, it’s essential to consider ongoing training and development opportunities. Many companies offer internal training programs or partner with external providers to upskill employees. Typically, career progression paths for customer service representatives may involve moving into team leader or manager roles, or transitioning into related fields such as sales or account management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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