Western Cape: Groups & Events Coordinator posted by Manpower Group

• Ensure accurate & detailed capturing of reservations
• Maximise revenue & ensure guest satisfaction
• Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.
• Assist & maintain an efficient administration system within the department.
• To maintain client database with segmentation.
• To ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.
• To ensure that standard correspondence formats for various stages of reservations is completed and maintained.
• To continuously seek ways to maximise revenues and profits by up-selling other facilities and services.
• Actively solicit and develop sales & marketing activities with key industry partners such as travel agencies and convention organisers.
• Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Answer reservations calls in a pleasant and courteous manner.
• Based on the nature of the reservation required, check the availability of the room / type of room and confirm the reservation.
• Personally and frequently verify that guests are receiving the best possible service.
• Preparing and ensuring all bookings are accurate and in line with SOP’s.
• To inform other departments and follow up with regards to special instructions / facilities.
• Spend time in each function / event to ensure that the guests and organisers are well looked after and to support banqueting where needed.
• Liaise with suppliers (off-site) when and where needed.
• Ensure all relevant groups / event information is communicated in a timely fashion.
• Quote and contract (incl. invoicing) all potential business through all available booking channels.
• Assist Finance in following up on payments & queries.

QUALIFICATIONS AND EXPERIENCE: 

• Diploma / Degree from a reputable hotel school
• F&B and Front Office background preferred
• Previous junior sales and reservations experience
• Good communication skills

IT KNOWLEDGE: 

• Microsoft Office
• Opera

PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.