Job Description
About the Role
Our client in the insurance industry is seeking a Branch Operations Supervisor to oversee branch administration and operations, ensuring seamless service delivery to internal and external clients.
Key Responsibilities
- Supervise all client liaison and sales support in the branch offices
- Supervise the service delivery to internal & external clients
- Manage the client service of walk in and telephonic enquiries
- Manage compliance and effectiveness of client service levels
- Supervise new business policy administration
• Oversee and manage the efficiency & accuracy of data capturing for the group
• Oversee compliance of quality assurance on all new business processes
• Maintain and monitor new business and returns registers
- Information Reconciliation & Reporting on Branch Office Operations
• Compile and submit weekly client service administration activity reports
• Reporting to manager on claims progress and activities
• Provide weekly stats to Sales on outstanding correspondence and returned new business
- Responsible for compliance
• Adhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirements
• Comply with FAIS requirements
• Assist with the audit and control of attendance registers, client survey, pulse reports, activities, staff leave and any other requirement
• Comply with disciplinary and grievance procedures
• General supervision of branches including branch visits to ensure that the branches’ administration runs effectively and efficiently.
• Monitor business retention
Requirements
- Degree/Diploma in Management
- FAIS Compliant
- Regulatory Examination Level 1 (Representatives) RE5
- Recognised Qualification as per the FSB
- 3 years’ experience in the Insurance Industry
- 1 year’s experience in Supervisory Role
Qualifications
No specific qualifications mentioned.
Salary & Benefits
R22 000 p.m
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Insurance Jobs in Kwazulu-Natal
The Other Insurance (OI) sector plays a vital role in the financial services industry, providing an essential layer of protection for individuals and businesses. In Kwazulu-Natal, South Africa, this field is generally in high demand, with many companies requiring OI professionals to manage their risk management and insurance operations.
Typically, salaries for Other Insurance positions in Kwazulu-Natal can range from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are only a general guide and actual salaries may vary widely due to the unique requirements of each employer.
Common skills required for an OI role in Kwazulu-Natal include: business acumen; excellent communication and interpersonal skills; technical knowledge of insurance products and policies; analytical and problem-solving abilities; strong attention to detail and organisational skills; a proven track record of managing risk; and experience with regulatory requirements. These skills are generally accepted as industry standards, but individual employers may place varying emphasis on different qualifications.
The OI sector is often found in industries such as financial services, technology, manufacturing, and construction, where companies require robust insurance solutions to mitigate risk and ensure operational continuity. In Kwazulu-Natal, these sectors are well-represented, providing a diverse range of job opportunities for OI professionals.
In terms of career development, OI roles can provide a solid foundation for progression into more senior positions within the financial services industry or related fields. Many companies offer training and development programs to support employee growth, while also providing opportunities for internal mobility and advancement. For those looking to transition into an OI role from another industry or function, common starting points include risk management, underwriting, or broking.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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