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South Africa: Reservations & Front Of House Assistant | Cederberg | Luxurious Retreat posted by Recruit for Africa

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Job Description

About the Role

We are seeking a dedicated Reservations & Front of House Assistant to join our team at a luxurious retreat in Cederberg, South Africa. If you have a passion for delivering exceptional guest service and thrive in a serene natural environment, we would love to hear from you.

Key Responsibilities

  • Manage reception desk
  • Operate switchboard – answer and transfer calls
  • Take messages where required and pass messages on to the applicable recipient
  • Provide customer support for call-in enquiries
  • Provide information on activities/restaurant/sight-seeing
  • Handle administrative enquiries
  • Manage Petty cash
  • Invoicing and shop sales
  • Daily cash ups
  • Liaise with walk in customers, suppliers and service providers
  • Manage all bookings
  • Ensure all guests have signed the online waiver prior to arrival
  • Welcome guests and provide introductory briefing
  • Handle guest accounts/check-in & Check-out
  • Manage the Curio shop including – purchases, sales, stock and pricing
  • Place orders for products when required
  • Provide admin assistance to management when required
  • Manage filing of paperwork pertaining to petty cash, invoicing, deliveries, receipt of goods, stock inventory etc.
  • Provide weekly feedback to General Manager

Requirements

  • Matric
  • At least 2 Years’ experience from Luxury Retreat or upmarket Lodge environment
  • Prior experience in APEX for PMS and Pluspoint for POS systems will be an advantage
  • Fully bilingual in English and Afrikaans
  • Must be able to work in a remote location
  • Familiarity with international standards in hospitality and guest services will be an advantage

Salary & Benefits

R12 – 13 000, depending on experience and skills

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

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Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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