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Johannesburg: Control Room Manager posted by Fidelity Services Group

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Job Description

About the Role

The Control Room Manager position at Fidelity Services Group is a critical role that ensures all site-specific security requirements are met and client needs are efficiently addressed in the Fourways Area. The ideal candidate will be responsible for managing the control room, receiving complaints, compiling reports, and exercising discipline.

Key Responsibilities

  • Manage the control room personnel in all aspects of the control room operation.
  • Receive and respond to complaints from clients and inform management accordingly.
  • Compile reports and investigations related to security incidents.
  • Exercise discipline and maintain a professional atmosphere in the control room.
  • Liaise professionally with personnel at all levels.
  • Meet strict deadlines and ensure numerical accuracy in work.
  • Utilize high methodical working methods and attention to detail.

Requirements

  • Grade A Grade 12 / Matric
  • Drivers Licence and own reliable transport
  • Computer Literacy in MS Office, CCTV, etc
  • Ability to work under pressure and for extended hours as required

Qualifications

  • A minimum of 5 years experience in the Security Industry Control room or Call Centre
  • No criminal record or any Pending Cases
  • Reliable and trustworthy

Salary & Benefits

  • (No salary information is provided in the original job description, so this section will be skipped)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Admin / clerical / secretarial Jobs in Gauteng

Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.

In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.

Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.

These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.

Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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