Job Description
About the Role
CallForce, a prominent Business Process Outsourcing (BPO), is seeking an experienced Sales Trainer to join our team. As a Sales Trainer, you will play a vital role in enhancing the sales skills and performance of our sales consultants, delivering exceptional customised outsourced solutions to our clients.
Key Responsibilities
- Training Program Development:
- Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
- Training Delivery:
- Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
- Sales Coaching:
- Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
- Performance Evaluation:
- Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
- Sales Techniques:
- Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
- Product Knowledge:
- Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
- Compliance and Regulations:
- Educate on industry regulations, compliance requirements, and ethical sales practices.
- Documentation:
- Maintain accurate records of training sessions, attendance, and performance improvement plans.
- Continuous Improvement:
- Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.
Requirements
- 2+ years experience in sales training within a BPO or contact centre environment.
- Strong understanding of sales methodologies and techniques.
- Excellent presentation and communication skills.
- Ability to motivate and inspire sales teams.
- Proficiency in using training tools and technology.
- Detail-oriented with excellent organisational skills.
- Patience and the ability to provide constructive feedback.
- Certifications in sales training or relevant field a plus.
Qualifications
No qualifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Gauteng
Gauteng, the economic hub of South Africa, is home to a diverse range of industries, offering various Other Professions positions for job seekers. Typically, this field encompasses roles such as administrative assistants, human resources specialists, and operations coordinators, among others.
Generally, salaries in the Gauteng region for Other Professions positions tend to fall within broad ranges. For example, an administrative assistant position may command a salary between R300 000 and R500 000 per annum, depending on experience, company size, and industry sector. However, it is essential to note that actual salaries can vary significantly due to factors such as the specific job requirements, the company’s budget, and the individual’s qualifications.
Common skills required for these roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, and analytical thinking. Typically, candidates with a degree in business administration, human resources, or a related field may be well-suited for these positions.
The financial services sector, technology industry, and manufacturing sector are common industries that employ Other Professions roles. These sectors often require professionals who can provide administrative support, coordinate operations, and manage day-to-day activities. The manufacturing sector, in particular, requires skilled coordinators to oversee production processes, manage inventory, and ensure compliance with quality control standards.
Career development opportunities for individuals in this field are generally good, with many companies investing in employee training and development programs. Typically, career progression paths involve moving into senior administrative roles or transitioning into related fields such as human resources management or business administration. With experience and continuous learning, professionals in this field can expect to move into more senior positions or take on leadership roles within their organisations.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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