Sandton: Sales Trainer posted by CallForce

About the Role

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants.

Key Responsibilities

• Training Program Development:
• Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
• Training Delivery:
• Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
• Sales Coaching:
• Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
• Performance Evaluation:
• Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
• Sales Techniques:
• Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
• Product Knowledge:
• Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
• Compliance and Regulations:
• Educate on industry regulations, compliance requirements, and ethical sales practices.
• Documentation:
• Maintain accurate records of training sessions, attendance, and performance improvement plans.
• Continuous Improvement:
• Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Requirements

• 2+ years experience in sales training within a BPO or contact centre environment.
• Strong understanding of sales methodologies and techniques.
• Excellent presentation and communication skills.
• Ability to motivate and inspire sales teams.
• Proficiency in using training tools and technology.
• Detail-oriented with excellent organizational skills.
• Patience and the ability to provide constructive feedback.

Qualifications

• Certifications in sales training or relevant field (if applicable).

Salary & Benefits

Not specified.