Durban: Branch Manager posted by RecruitCo (Pty) Ltd

About the Role

We are seeking an experienced Branch Manager to lead our Durban branch, responsible for driving sales growth, operational efficiency, and customer satisfaction. The ideal candidate will have a proven track record in recruitment sales, management experience, and excellent communication skills.

Key Responsibilities

• Facilitate strategic sales and operational planning and execution
• Ensure effective site operations and above average customer service
• Operate the branch’s operational efficiencies and service delivery
• Network and collaborate with clients and stakeholders
• Act as custodian of the end-to-end delivery and fulfilment process
• Develop and lead a high-performance team by establishing key performance deliverables
• Business Development and Marketing of RecruitCo services to industries within the region
• Manage quality assurance and compliance
• Effectively manage Administration, Finance, and Reporting
• Conduct research on every client prior to sourcing skills
• Build up database in line with positions given to recruit
• Place adverts for jobs allocated to ensure attraction of skill
• Contact possible candidates, establish interest, and interview for relevant positions within desired time frames
• Conduct detailed, competency-based interviews (target and selection) ensuring accuracy in presentation of candidates to clients
• Ensure verifications (references, Kroll, criminal checks etc.) are conducted on all candidates referred to clients
• Capture database on Ditto Hire daily
• Adhere to the Cluster Quality process
• Ensure compliance with company policies and procedures
• Coordinate interviews on client request
• Ensure candidates attending interviews with clients have been met by either Consultant or Account Executive
• Prepare candidates for interviews (share of job specification, company information, culture of environment and interview style) at least 48 hours prior to attendance
• Pre-screen and manage applications for various vacancies
• Arrange and conduct interviews

Requirements

• Diploma or equivalent qualification
• Minimum 10 years experience in recruitment sales covering Perm Recruitment and Temporary Employment Service (TES) model (White collar)
• Minimum 6 years experience at Management level responsible for ensuring the running of a profitable business / budget owner bottom line driven
• Ability to conduct presentations at Board level to secure contracts / Service Level Agreements (SLA)
• Proven personal successful track record of successful branch / operation, generation of billings within the perm or executive search market
• Proven experience in complete running of Executive Search assignments from presentation of solution to delivery on project (full cycle)
• Good knowledge of the Labour Relations Act (LRA), the Temporary Employment Services (TES) industry, the Basic Conditions of Employment Act (BCEA), Bargaining Councils and Sectoral Determinations
• Previous Industrial Relations (IR) experience and good knowledge of IR Procedures
• Excellent communication skills (both written and verbal)
• Computer literate (MS Office)

Qualifications

No formal education or certifications mentioned.