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Johannesburg: IT Helpdesk Support Specialist

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Job Description

About the Role

We are seeking a reliable and client-focused Help Desk IT Support Technician to provide first-line technical support on Windows and MacOS to internal users in our Johannesburg office. As an On-Site position, you will work closely with our IT Manager to ensure minimal disruption to our operations.

Key Responsibilities

  • Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
  • Diagnose and resolve hardware, software, network, and application issues.
  • Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.
  • Manage user accounts, permissions, and system access in Active Directory and company systems.
  • Escalate unresolved issues to appropriate technical staff.
  • Document incidents, solutions, and updates in the help desk support system.
  • Assist in onboarding/offboarding processes including setting up new equipment and user accounts.
  • Maintain IT inventory and ensure assets are properly accounted for.

Requirements

  • 5 years’ proven experience in an IN-HOUSE Help Desk or IT Support role within the PROFESSIONAL SERVICES industry is essential.
  • Strong knowledge of Windows and/or macOS operating systems.
  • Completed Tertiary qualification in IT or Computer science or similar.
  • Relevant IT certifications (e.g., CompTIA A, ITIL, Microsoft).
  • Familiarity with Microsoft Office 365, network troubleshooting, and ticketing systems.

Qualifications

  • No qualifications mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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