Centurion: Desktop Support Engineer

Requirements: Required Minimum Education /Training Relevant tertiary qualification (mandatory for external candidates) Grade 12 with a proven track record in IT Desktop Support (minimum requirement for internal candidates) Valid professional international certifications: ITIL V4 Foundation MCSE (Microsoft Certified Solutions Expert) CompTIA A CompTIA N Minimum Required Work Experience Minimum 5 years experience working within an IT environment Minimum 3 years experience in IT infrastructure technical support Proven exposure to: IT hardware support Software application support End-user support within enterprise environments Technical Knowledge/Competencies Strong overall IT technical capability Solid understanding of cybersecurity trends and technology solutions Good working knowledge of ISO standards and relevant IT governance frameworks Demonstrable technical expertise in: Microsoft technologies Cisco technologies Citrix environments Desktop engineering skills and hands-on experience Broad generalist technical knowledge to bridge gaps between vendors Ability to guide and influence vendors to meet business and operational requirements Responsibilities Resolve user issues efficiently and comprehensively, ensuring permanent resolution wherever possible Address incidents proactively, prioritising business impact and service improvement rather than relying solely on SLA timelines Monitor trends in incidents and service requests, identifying root causes and implementing proactive remedial solutions Ensure full alignment with IMACD (Install, Move, Add, Change, Dispose) requirements and processes Administer and manage all systems in accordance with established standards, policies, and governance frameworks Ensure operating system and application updates are deployed consistently across all supported systems Collaborate with cross-functional teams across Problem Management, CMDB, and Change Management to drive continuous service improvement Identify inefficiencies in processes and workflows, and implement practical improvements Critically evaluate tasks and actions with a continuous improvement mindset Proactively seek innovative solutions to enhance service delivery and operational effectiveness Promote and drive a culture of innovation and service excellence within the team