Job Description
About the Role
We are seeking a professional and enthusiastic Reservationist to join our Front Office team at World Class 5* Game Lodge Lephalale in Limpopo, South Africa. As a key member of our team, you will be responsible for handling all room reservation enquiries via telephone, email, and online platforms, ensuring a seamless guest experience.
Key Responsibilities
- Handle room reservation enquiries via telephone, email, and online platforms promptly and professionally.
- Accurately input and manage reservations using the hotel’s PMS system (OPERA).
- Maintain up-to-date knowledge of room types, rates, promotions, and special packages.
- Ensure guest details and preferences are correctly recorded for a personalized experience.
- Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth operations.
- Upsell room categories and add-on services to maximize revenue.
- Respond to guest queries and requests courteously and efficiently.
- Follow Hotel policies and standard operating procedures.
Requirements
- Previous experience in hotel reservations or front office operations (minimum 1-2 years preferred).
- Proficiency in hotel Management systems (Opera, Protel, or similar).
Qualifications
- None specified
Salary & Benefits
- Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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