Job Description
About the Role
Kendrick Recruitment is seeking a highly organised, service-driven Key Account Executive based in Nairobi (remote) to support and retain a portfolio of high-value client accounts within a luxury hospitality collection. This role is not sales-focused, but rather focused on account care, retention, service coordination, and client success with the luxury hotel environment.
Key Responsibilities
• Onboard newly secured accounts, ensuring smooth handover and clear service guidance
• Manage day-to-day client communication, including queries, updates and follow-ups
• Track client satisfaction and proactively identify risks of disengagement
• Coordinate loyalty and recognition initiatives (milestones, anniversaries, personalised touches)
• Monitor repeat business trends and ensure clients feel prioritised
• Log and track service-related issues and follow through to resolution
• Liaise with reservations and property teams to resolve challenges quickly
• Maintain a service recovery tracker and report on recurring themes
Requirements
Relevant experience in luxury hospitality/travel and customer service, Strong communication skills, empathy, and a service-first mindset, Highly organised and detail-focused, Confident using CRM systems, reporting tools, and Microsoft Office.
Qualifications
None mentioned.
Salary & Benefits
Gross salary: DOE (live out accommodation is not provided). Private healthcare benefits are included.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in ZA
In South Africa, the sales industry is a significant sector, with many multinational companies operating in various sectors. The job market for sales professionals is generally competitive, with a strong demand for skilled and experienced individuals. Typically, sales roles are found in industries such as technology, financial services, and manufacturing.
Generally, salaries for sales positions in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Common salary ranges for entry-level sales roles typically start at around R300 000 to R500 000 per annum, while more experienced professionals can earn between R600 000 to R1 million or more, depending on performance and market conditions. It’s common for sales salaries to be higher in larger companies or those operating in high-growth industries.
Common skills required for sales roles include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, a strong understanding of products or services, and the ability to meet sales targets. Other essential skills often include negotiation and problem-solving abilities, as well as a strong work ethic and adaptability in a fast-paced environment. Typically, companies also look for candidates with a degree or diploma in a relevant field, such as business, marketing, or communications.
Sales professionals can be found in various industries, including the technology industry, financial services sector, manufacturing sector, and more. The ability to navigate these different sectors is crucial for career progression and development. In terms of career development, sales roles often offer opportunities for advancement, such as promotions to senior sales roles or leadership positions within a company.
Typically, successful sales professionals in South Africa progress into roles such as account manager, sales manager, or even business development roles within their organisations. With experience and the right skills, they can also consider career transitions into other industries or start their own businesses. Overall, for those considering a career in sales, it’s essential to focus on developing strong skills, building a professional network, and staying adaptable in a rapidly changing job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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