Job Description
About the Role
The Front Office Manager at our 5-star hotel in Sandton is a key member of our management team responsible for ensuring seamless guest experiences and efficient operations. This role focuses on maintaining high levels of guest satisfaction, maximizing occupancy and room revenue, while upholding our company’s policies and procedures.
Key Responsibilities
- Manage the daily operations of the Front Office department.
- Ensure compliance with established Front Office policies and procedures.
- Supervise front office activities including guest check-ins, check-outs, cash handling, and room allocations.
- Monitor guest accounts, billing accuracy, and credit control.
- Handle guest complaints and resolve operational issues efficiently.
- Prepare and manage financial reports related to Front Office operations.
- Oversee rental collections and rental pool distributions.
- Ensure accurate charges to guest accounts and timely reconciliation of transactions.
- Manage daily cash-ups and financial reporting.
- Perform all reservations functions including space banking, rental bookings, and Flexi bookings.
- Liaise with owners and club personnel regarding reservations and related queries.
- Ensure accurate booking management and reporting.
- Supervise, train, and support all Front Office staff.
- Conduct on-the-job training and development for junior team members.
- Provide training and support for night audit functions.
- Schedule staff shifts and manage departmental timetables.
Requirements
- Minimum Grade 12 (Matric)
- A recognized 3-year tertiary qualification in Hospitality Management or Front Office Operations
- Minimum 3 years’ Front Office Management experience in a 5-star property
- Strong experience in financial reporting, rental collections, and rental pool distributions
Qualifications
- No qualifications mentioned.
Salary & Benefits
- Salary details not specified.
Note:
The employer has requested that only candidates with the specific experience listed above apply.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in North Johannesburg
In North Johannesburg, the administrative sector is a thriving industry, with various companies employing clerical and secretarial staff to support their operations. Typically, job seekers can expect to find a range of opportunities in this field, from small businesses to large corporations. Generally, administrative professionals play a vital role in ensuring the smooth running of an organisation’s day-to-day activities.
The salary range for admin and clerical roles in North Johannesburg is typically broad, with experience, company size, and industry sector being significant factors that can affect actual salaries. For example, someone with 2-3 years of experience in a small business may earn around R200,000 to R300,000 per annum, while an experienced administrator in a large corporation could earn upwards of R500,000 to R600,000 or more per year. However, it is essential to note that these are general estimates and can vary significantly depending on individual circumstances.
Common skills required for admin and clerical roles include proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and the capacity to work independently with minimal supervision. Other essential skills may include data entry, bookkeeping, or customer service experience, depending on the specific job requirements. Generally, having a strong foundation in English language and literature is also highly valued.
Many industries employ administrative staff, including financial services sector, technology industry, manufacturing sector, and healthcare services. In these sectors, admin professionals often support teams of professionals, manage office operations, and provide critical back-office support to ensure the smooth delivery of services.
Career development opportunities for admin and clerical staff are numerous, with many individuals progressing into leadership roles or specialising in specific areas such as human resources, payroll, or accounting. With experience and further training, professionals in this field can expect to take on more complex responsibilities, lead teams, and pursue senior administrative positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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