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East London: Service Advisor posted by Work Africa

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Job Description

About the Role

Our client, a leading Motor Dealership in East London, is seeking a Service Advisor to join their team. As a Service Advisor, you will be the face of the dealership, ensuring customer satisfaction and providing exceptional service on the front line.

Key Responsibilities

  • Ensure Customer satisfaction through excellent communication skills
  • Obtain authorizations for repairs to vehicles under warranty, calling manufacturers when necessary
  • Assist with follow-ups from clients
  • Cover services when Service Advisor is on leave or sick
  • Develop strong relationships with customers to drive sales and upselling

Requirements

  • Grade 12/Matric (not negotiable)
  • Valid Drivers License (not negotiable)

Qualifications

  • Minimum 3 years Service Advisor experience (Stellantis Brand background advantage)
  • Previous DMS experience
  • Excellent communication skills in Xhosa

Salary & Benefits

Market related

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Service Jobs in Eastern Cape

The automotive service industry is a vital sector in Eastern Cape, South Africa, with numerous opportunities available for skilled professionals. Generally, the job market trends indicate a steady demand for skilled technicians and mechanics to cater to the growing number of vehicles on the road. Typically, this demand is highest in urban areas where there are more residents who own cars.

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In terms of salary expectations, it’s common for automotive service roles to fall within broad ranges, typically ranging from R30 000 to R80 000 per annum, depending on factors such as experience, company size, and industry sector. However, these figures are subject to variation, and actual salaries may differ based on individual circumstances. For instance, experienced technicians with specialized skills or those working for larger companies may earn higher salaries.

Common skills required for automotive service roles include mechanical aptitude, problem-solving skills, attention to detail, communication skills, teamwork ability, adaptability, and technical knowledge of various vehicle systems. Typically, candidates with a National Diploma in Mechanical Engineering or Automotive Repair are well-suited for these roles.

The automotive service industry is often associated with the following sectors: manufacturing, logistics, financial services, and technology. These industries frequently require skilled technicians to maintain and repair their fleets of vehicles.

For career development, automotive service professionals can typically progress to senior technician or supervisor roles within a few years of experience. With further training or education, they may also pursue careers in management, sales, or technical training. Often, companies invest in employee development programs, providing opportunities for on-the-job training, workshops, and mentorship schemes.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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