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Cape Town City Centre: Chief Operating Officer

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Job Description

About the Role

The Chief Operating Officer will provide strategic leadership across all corporate restaurant operations, driving efficiency, profitability, and exceptional guest experiences. This role requires a seasoned executive with a proven track record in multi-site hospitality or restaurant management, expansion, and franchise oversight.

Key Responsibilities

  • Provide operational leadership and strategic oversight across all corporate restaurant operations
  • Develop and enforce operational policies, procedures, and KPIs to optimize efficiency and profitability
  • Ensure consistent service standards, culinary quality, and guest experience across all sites
  • Monitor site-level performance and implement corrective actions as required
  • Partner with the CEO and New Business manager to identify, approve, and implement expansion opportunities (optional/expansion-focused)
  • Oversee franchise operations, ensuring adherence to corporate standards, SOPs, and brand guidelines
  • Ensure franchise partners meet financial, operational, and service expectations, providing coaching and guidance where necessary
  • Contribute to site selection, concept adaptation, and operational readiness for new locations

Requirements

  • Grade 12 A formal Hospitality, Operations Management, or related field qualifications
  • Minimum 10 years of senior operations experience in multi-site hospitality or restaurant management
  • Proven track record in expansion and/or franchise management (preferred)
  • Strong financial acumen, including P&L management and operational budgeting

Qualifications

  • Formal education/certifications not specified.

Salary & Benefits

  • Not mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Construction / trades Jobs in Cape Town Region

The construction and trades industry is a significant sector in Cape Town Region, South Africa, contributing to the country’s economic growth. Generally, this field experiences fluctuating job markets, with periods of high demand followed by slower growth. However, it remains an essential part of the region’s infrastructure development, ensuring a steady flow of job opportunities for skilled workers.

When considering a career in construction or trades, salary expectations can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command a salary range of R200 000 to R350 000 per annum, while more senior roles can earn between R400 000 to R700 000 per year. However, it is essential to note that these figures are broad estimates and actual salaries can vary significantly.

Common skills required for construction and trades positions include proficiency in hand tools, understanding of building codes and regulations, experience with power tools and equipment operation, physical stamina, good communication skills, and attention to detail. Additionally, many roles require a National Diploma or higher-level qualification in a relevant field, such as civil engineering, electrical engineering, or carpentry.

The construction industry is often employed by various sectors, including financial services, technology, manufacturing, and public sector entities. Many construction companies also operate across multiple industries, making it an attractive career choice for those looking to work across different sectors.

Career development opportunities abound in the construction and trades industry. Typically, experienced workers can progress to senior roles or start their own businesses. On-the-job training and apprenticeships are common, providing a pathway for new entrants to develop their skills and advance in their careers. Many companies also invest in employee development programs, offering courses and certifications to enhance skills and stay competitive in the market.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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