Hoedspruit: Front Of House posted by HotelJobs

Front of House (FOH) / Receptionist Job Description & Job Specification Job Overview We are seeking a professional, service-driven Front of House (FOH) / Receptionist to deliver exceptional guest experiences at a luxury 4-star lodge. The successful candidate will be responsible for welcoming guests, managing reception operations, and ensuring outstanding hosting standards. This role requires a warm personality, strong communication skills, and a passion for hospitality excellence. Key Responsibilities Welcome and assist guests in a professional and friendly manner. Deliver exceptional hosting and guest service experiences at all times. Manage guest check-ins and check-outs efficiently. Handle guest enquiries, requests, and complaints promptly and professionally. Coordinate guest activities, bookings, and lodge services. Maintain accurate reservation and guest records. Ensure reception and guest areas are well-presented at all times. Work closely with other departments to ensure seamless guest experiences. Maintain high service standards aligned with lodge expectations. Minimum Requirements (Job Specification) Experience & Qualifications Previous Front of House or receptionist experience in a 4-star lodge or similar hospitality environment . First Aid Level 1 certification (advantageous can be completed through the lodge). Strong knowledge of guest service and hospitality standards. Skills & Competencies Exceptional hosting skills ( essential requirement ). Outgoing; friendly, and professional personality. Excellent communication and interpersonal skills. Strong attention to detail. Ability to remain calm under pressure. Professional appearance and conduct. Strong organisational and administrative skills. Additional Requirements No pets or dependants (live-in position). Ability to work flexible schedules. Employment Terms & Benefits Work Cycle: 6 weeks on / 2 weeks off. Annual Leave: 14 days per year. Accommodation: Live-in position. Provident Fund: Available after 3-month probation period. Meals: Food provided while hosting. Uniform: Provided by the lodge.