Job Description
About the Role
As an Assistant Lodge Manager at Craven Cottage CC, you will play a vital role in ensuring exceptional guest experiences and driving operational excellence within our 5-star establishment. You will work closely with the lodge manager to oversee day-to-day operations, manage team service standards, and implement quality improvement initiatives.
Key Responsibilities
- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
- Assist the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager.
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing lodge team activities.
- Manage cash handling to minimize variances within acceptable limits.
- Maintain effective stock management.
- Identify and implement cost-saving opportunities.
- Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
- Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.
Requirements
Grade 12
Degree/Diploma in Hotel Management
At least 3 – 5 years’ experience in a 5* star establishment as an assistant lodge manager / duty manager or guest relations manager
Driver’s Licence Essential
Proven experience in lodge management
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Game Ranger Jobs in Eastern Cape
The Game Ranger position is a highly sought-after role in Eastern Cape, South Africa, often requiring a unique blend of outdoor skills and conservation knowledge. Typically, game rangers work in protected areas such as national parks or wildlife reserves, where they are responsible for monitoring animal populations, enforcing conservation regulations, and providing educational programs for visitors.
Generally, the salary range for game rangers in Eastern Cape can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries ranging from R40 000 to R60 000 per annum, while more senior roles can command salaries between R80 000 to R120 000 per annum. However, it’s essential to note that these figures are only a rough guide, and actual salaries can vary significantly depending on individual circumstances.
Common skills for game rangers include strong communication and interpersonal skills, as well as the ability to work independently in challenging outdoor environments. Typically, candidates possess a degree or diploma in fields such as environmental management, conservation biology, or wildlife management, although experience in related roles, such as park rangering or guiding, can also be beneficial. Additionally, game rangers often require proficiency in first aid and firefighting techniques, as well as knowledge of animal behavior and ecology.
In terms of industry sectors, the financial services sector, technology industry, and manufacturing sector are common employers of game rangers. Other industries, such as tourism and environmental consulting, may also offer opportunities for individuals with relevant skills and experience. It’s worth noting that these industries often prioritize conservation and sustainability goals, making them a good fit for those passionate about wildlife and the outdoors.
In terms of career development, game rangers can progress to senior roles or take on specialized positions such as habitat management or research projects. Many organizations also offer training and development programs, which can help individuals enhance their skills and advance in their careers. With experience and additional education, game rangers can move into leadership positions, become conservation experts, or start their own businesses related to wildlife management and conservation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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