Kuils River: Project Manager – Product Portfolio (CH1211)

Our client, operating in the Payments and Lending industry, is seeking a Project Manager to join their team. Purpose of the Role: The Project Manager – Special Projects is responsible for leading strategic, cross-functional initiatives that support growth, enhance operational efficiency, strengthen compliance readiness, and advance digital transformation within a retail financial services environment. The role focuses on complex, non-BAU projects that require strong project discipline, sound regulatory understanding, and the ability to bring together stakeholders across product, credit, risk, operations, retail, and technology. Qualification & Experience Requirements: Bachelor’s degree in commerce (BCom), Business Management, Finance, or a related field is required Project Management Professional (PMP) certification (or equivalent) is strongly preferred. 10–15 years in project management within financial services, retail credit, fintech, or regulated environments. Proven track record delivering cross-functional or compliance-heavy projects. Experience with digital transformation, operational optimisation, or customer journey redesign. Exposure to retail environments (store operations, POS systems, customer support) is advantageous. Core Competencies: Strong project management capability (Agile, Waterfall, hybrid). Ability to manage multiple concurrent workstreams in a high-volume, regulated environment. Exceptional organisational, analytical, and problem-solving skills. Strong communication and stakeholder engagement across technical and nontechnical teams. Technical & Functional Skills: Experience in retail financial services: lending, payments, insurance, credit, or collections. Familiarity with digital product development, workflow automation, and operational systems. Proficiency with project tools (Jira, Asana, MS Project, Power BI, Excel). Key Performance Areas: Strategic Project Delivery Lead end-to-end delivery of high-impact projects across lending, payments, insurance, collections, customer experience, and retail channels. Build structured project plans with clear milestones, dependencies, and regulatory considerations. Drive alignment between business units, retail operations, technology, compliance, and external partners. Ensure projects land on time, within scope, and with measurable business impact. Stakeholder & Partner Management Engage senior leadership, business units, technology teams, and external vendors with clarity and confidence. Facilitate steering committees, stand-ups, and cross-functional workshops. Manage expectations, resolve conflicts, and maintain transparent communication. Reporting, Governance & Risk Management Produce executive-ready reporting, dashboards, and project scorecards. Maintain risk registers, decision logs, and compliance documentation. Leadership Behaviors High accountability and ownership. Calm, structured, and decisive under pressure. Ability to navigate ambiguity and bring clarity. Collaborative, influential, and able to drive alignment across diverse teams. General: We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply. Preference may be given in line with our client’s Employment Equity plan and applicable legislation. Applicants must have the legal right to work in South Africa at the time of application. Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful. Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening). By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.