Job Description
Purpose:
The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the Carrol Boyes brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.
About the role:
As a Cluster Store Manager at Carrol Boyes, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.
Responsibilities
- Manage daily operations of business and ensure sales goals are met
- Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in-store marketing
- Assign duties to relevant employees
- Conduct onboarding of new employees
- Ensure adherence to health and safety regulations
- Track and manage inventory at store
- Shifting staff to ensure effective cover
- Daily, weekly & monthly reporting
- Staff motivation
Qualifications & Experience
- Matric/Grade 12 minimum requirement
- Additional qualification an advantage
- Minimum 5 years of retail and retail management experience demonstrated ability to train employees and be an effective salesperson
- Strong customer service, Stock management and communication skills
- Luxury brands experience an advantage
Required Skills
- People Management
- Inventory Control
- Customer Service
- Staff Training
- Reporting
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Western Cape
In the Western Cape, the retail industry is a significant sector, employing thousands of people and contributing substantially to the regional economy. Typically, roles within this field involve supporting sales teams, managing store operations, and providing exceptional customer experiences. Generally, these positions require a combination of business acumen, communication skills, and flexibility.
When it comes to salary expectations for retail positions in Western Cape, it’s difficult to pinpoint exact figures due to the variability in factors such as experience, company size, and industry sector. However, broadly speaking, salaries for entry-level retail roles can range from around R20 000 to R40 000 per annum, while more senior or specialist roles may command salaries between R60 000 to R120 000 per annum. Experience, qualifications, and specific job requirements often influence actual salary ranges.
Common skills required for retail positions include excellent communication and interpersonal skills, the ability to work in a fast-paced environment, basic knowledge of point-of-sale systems and inventory management, as well as the capacity to adapt to changing sales trends and customer needs. Retail managers may also need to possess strong leadership and analytical skills, while those in more technical roles might require expertise in areas such as supply chain management or data analysis.
The retail industry is a diverse sector, employing professionals in various types of stores, from high-street retailers to specialist boutiques. Financial services sector companies often have large retail operations, while technology industries frequently incorporate e-commerce and digital sales platforms into their retail strategies. Manufacturing companies may also have retail arms for direct sales or product demonstrations.
Career development opportunities exist throughout the retail industry, with many roles offering potential for promotion to senior management positions or specialized departments such as visual merchandising or customer service training. Typically, employees in this field can expect to gain valuable experience and develop new skills through ongoing training programs, which may include leadership development courses, sales strategies workshops, or technical skill-building sessions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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