Gauteng: Store Manager posted by Ares Holdings

About the Role

Crocs East Point is seeking an experienced Store Manager to join their dynamic team. As a key member of the store management team, you will be responsible for leading merchandising and sales efforts, managing day-to-day store operations, and ensuring an exceptional customer experience.

Key Responsibilities

• Maximise Sales by driving conversion
• Set & communicate daily sales targets to everyone on the team including casuals
• Report actual v target results three times during each day to all staff
• Focus the team on cross & up selling
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales
• Grow Rewards program data base
• Ensure all customer orders are accurately processed with one working day
• Achieve gross margin targets
• Team Management
• Build a team environment through daily team meetings
• Allocate tasks
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
• Drive conversion through traffic analysis & rostering
• Master feedback process & provide monthly feedback to all team members
• Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training
• Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame
• Follow up with all customers queries or requests within 24 hours always
• Execute the months Mystery Shopping action items
• Manage the induction process
• Complete rosters and adhere to the staffing template
• Ensure all staff wear lanyards & the correct uniform/tech apparel
• Minimise shrinkage & maintain accurate stock records in the POS system
• Execute mark downs as directed
• Run daily negative stock report and request relevant adjustments
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
• Run & action the daily inventory reports
• Review the store sell through report
• Remerchandise or adjust replenishment levels as required
• Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed
• Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager
• Review the stock status and pending transfers report that gets sent out weekly
• Follow up that appropriate investigation are getting done
• Complete OTB process weekly and order the relevant product to optimise stock levels
• Maintain inventory at target levels for all categories & price points every week
• Minimise shrinkage & maintain accurate stock records in the POS system
• Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system

Requirements

• Grade 12 or Equivalent
• 2 years experience in a similar capacity
• Valid Drivers Licence
• Own Vehicle advantageous (not specified as required)

Qualifications