Job Description
About the Role
Pepkor Lifestyle Logistics is seeking an experienced Courier Controller to join their dynamic team in the Cape Town Distribution Centre. The successful candidate will be responsible for coordinating and managing courier activities to ensure efficient and timely delivery of packages and documents, while maintaining customer satisfaction and operational targets.
Key Responsibilities
- Assign and monitor daily delivery schedules and routes.
- Ensure couriers are adequately briefed on their delivery tasks and any special instructions.
- Manage last-minute delivery requests and reallocate resources as necessary.
- Monitor real-time courier activity to ensure adherence to schedules.
- Troubleshoot and resolve delivery delays or operational issues promptly.
- Liaise with customers and couriers to resolve delivery complaints or discrepancies.
- Supervise and support a team of couriers, ensuring compliance with company policies.
- Conduct regular performance evaluations and provide feedback.
- Organize training sessions to enhance courier efficiency and customer service.
- Maintain accurate records of deliveries, returns, and customer feedback.
- Prepare daily and weekly reports on delivery performance and key metrics.
- Manage courier equipment, ensuring all tools are in good working condition.
Requirements
- Strong organizational and multitasking abilities.
- Effective communication and interpersonal skills.
- Problem-solving and decision-making capabilities.
- Proficiency in using routing and tracking software.
- Ability to work under pressure and meet deadlines.
Qualifications
- Grade 12, with a Diploma qualification in logistics or supply chain management are an advantage.
- Proven experience in a courier, logistics, or transportation environment.
- Knowledge of local geography and delivery routes.
- Valid drivers license (preferred).
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in Western Cape
The transport, logistics, and warehouse sector in the Western Cape is a vital component of the region’s economy, often playing a crucial role in the supply chain management of various industries. Typically, this field is characterized by high demand for skilled workers, driven by the growth of e-commerce and international trade. Generally, professionals with expertise in this area can expect a competitive job market with opportunities for career progression.
In terms of salary expectations, it’s common to see broad ranges varying between R400 000 to R700 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are approximate and may not reflect actual salaries in specific roles or companies. Typically, senior positions with specialized skills, such as logistics management or supply chain optimization, command higher remuneration packages.
Common skills required for transport, logistics, and warehouse roles include proficiency in transportation management systems (TMS), experience with inventory management software, knowledge of warehousing regulations, strong analytical and problem-solving abilities, excellent communication skills, physical stamina to perform manual tasks, and the ability to work effectively in a team environment. These skills are often developed through formal education or on-the-job training, but many employers also place significant emphasis on continuous professional development.
The transport, logistics, and warehouse sector is commonly found in various industries, including manufacturing, retail, e-commerce, and financial services. Companies in these sectors often require skilled professionals to manage their supply chains, handle inventory, and coordinate transportation. Typically, opportunities for career progression exist within these industries, with potential career paths including management roles, operations management, or specialized consulting positions.
Career development opportunities are available through various routes, such as pursuing higher education qualifications, obtaining industry-specific certifications, or taking on leadership roles within the company. Many employers also offer training programs and mentorship schemes to support the growth of their employees. By developing relevant skills and staying up-to-date with industry trends, job seekers in this field can expect a rewarding career with opportunities for professional growth and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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