Centurion: Control Centre Operator posted by Bidvest Protea Coin

About the Role

The Centurion: Control Centre Operator plays a critical role in monitoring and responding to security incidents at Bidvest Protea Coin’s properties. This is an exciting opportunity for a skilled and experienced individual to join our team and contribute to the safety and security of our clients.

Key Responsibilities

• Monitor over 300+ cameras, especially perimeter thermal, ANPR, and high-risk zones.
• Identify, track, and log suspicious activities in real time.
• Perform live investigations when incidents occur (e.g., alarms, perimeter breaches).
• Report faulty cameras and follow escalation procedures.
• Maintain high vigilance and situational awareness through the shift.

• Monitor all alarm panels (perimeter, intrusion, fire, panic).
• Validate and respond to alarm triggers according to SOP.
• Dispatch and guide onsite patrols and third-party responders.
• Escalate to Armed Response or Tactical when required.
• Coordinate emergency response activities effectively and efficiently.

• Maintain professional communication with on-ground security, estate managers, and emergency services.
• Accurately log all radio and phone traffic relating to incidents or instructions.
• Maintain calm and control during live incidents.
• Ensure clear and concise communication during emergency situations.

• Record all incidents in the Control Room Logbook and electronic incident tracker.
• Generate shift-end reports and incident summaries.
• Ensure all incidents have accurate timestamps, response logs, and photos/videos if applicable.
• Maintain detailed documentation for audit and compliance purposes.

• Follow all Standard Operating Procedures for alarms, patrol check-ins, access control, and emergencies.
• Ensure systems (e.g., Genetec, radio logs, site maps) are up to date and operational.
• Participate in audits and compliance reviews as required.
• Maintain strict adherence to security protocols and procedures.

• Perform camera and system health checks at shift start/end.
• Complete daily checklist: camera status, alarm connectivity, UPS/power status, radio check, time sync.
• Conduct a formal verbal and written handover to the incoming operator.
• Ensure continuity of operations between shifts.

Requirements

• Grade 12 (Matric)
• Security or IT certifications are advantageous.
• 2+ years in a control room, preferably in estate, campus, or CCTV operations environment.
• Proficient in Genetec (or similar VMS), alarm monitoring platforms, incident logging software
• MS Office, radio and VoIP systems
• Understanding of perimeter security, SOPs, access control systems, and emergency response coordination.

Salary & Benefits

Not mentioned

Preferred qualifications/competencies/attributes/skills:

• Grade 12 (Matric); security or IT certifications are advantageous.
• 2+ years in a control room, preferably in estate, campus, or CCTV operations environment.
• Proficient in Genetec (or similar VMS), alarm monitoring platforms, incident logging software
• MS Office, radio and VoIP systems
• Understanding of perimeter security, SOPs, access control systems, and emergency response coordination.
• High attention to detail, calm under pressure, excellent communication, situational awareness, disciplined and ethical.
• PSIRA registered (minimum Grade B); Clean criminal record; Fluent in English (Afrikaans or Xhosa is a plus); Available for rotating shifts, weekends, nights.