Bryanston: Sports Specialist posted by Craven Cottage CC

Duties:
 
Assess client / agent needs in terms of special interests, special needs, and affordability / budget.
Quoting of all services requested by clients / agents within the agreed turnaround time.
Managing turnaround times as per agreed Policies or client specifications.
Checking rates before quoting as dynamic rates may apply.
Reservations of all services requested by clients / agents.
Acknowledge receipt of written requests received from agents.
Respond to written requests and provide written confirmations.
Opening of client files according to company standards.
Loading of Tourplan files and balancing
WETU – Basic understanding to enable straight forward amendments.
Managing all aspects of Flight bookings with airlines whether through Amadeus, direct with airlines or through other suppliers.
Ensure confirmation of services with suppliers.
Stay in constant communication with clients / agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations.
Producing accurate Quotation Sheets / Costings as required to package product.
Documentation Management of all Reservations:

• Itinerary planning and layout
• Ensure Travel packs are compiled (digital or other)
• Vouchers
• Rooming lists
• Filing

Handling and escalating client complaints
Manage MOD phone and queries as required
 
Client Care:
 
Maintain contact with client during period of travel
Manage client complaints and emergencies
Maintain contact with travel trade
Obtain feedback from clients / travel trade following client departure
Handling of complaints professionally
Problem Solving
Continually exceed the customer expectation
 
Payments And Account Queries:
 
Ensure that clients invoiced for all services and invoices provided to clients timeously.
Manage payments and Account queries
Follow up on payments
Liaise with Finance department with regards to queries
Ensure payment conditions are strictly adhered to
Keep Operations Manager informed of possible problems
Arrange pre-payments
 
Financial:
 
Invoicing accurately from Tourplan – Ensure the loading of files are accurate (to mirror costing sheets) from opening of files.
Reconciling of Files – Balancing of Tourplan files timeously (Final balance by month end in month of travel).
Explanation of variances
Margin Management (high & low)
 
Requirements:
 
Matric
Sports qualification – Advantageous
MUST be senior and must have worked with Rugby groups before
Ability to operate under solid pressure and meet tight deadlines
Effective project management skills
Plan decisions and practice good judgment
Build excellent working relationship to attain goals
Work collaboratively as a team member
Be self-motivated, confident, energetic, and creative
Effectively communicate and make best use of interpersonal skills
Should be able to deliver creative and innovative thoughts
A mature approach when dealing with people
Capacity for dealing with employers and workers at all levels
Confidentiality, tact and discretion when dealing with people
Excellent planning, Organisational, analytical and decision-making skills
Good conflict resolution skills
Integrity and Honesty when dealing with cash, finances and other business-related matters
Good Problem-solving skills
Negotiation and liaison ability
Accuracy and attention to detai