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Stellenbosch: Cluster Central Reservations Manager

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Job Description

Purpose of the Role: Managing the full reservations function, ensuring accurate bookings, excellent guest communication, and optimal occupancy across all properties. Key Responsibilities Include but Are Not Limited To: Managing reservations across multiple guest house properties Handling all booking enquiries via phone, email, and online platforms Maintaining accurate booking records and updating systems Coordinating with property teams regarding guest arrivals and requirements Assisting with rate management and occupancy optimisation Handling after-hours queries and urgent booking matters when required Criteria: 3-5 years experience in reservations or accommodation operations Proven reservations management experience within the hospitality sector Strong understanding of booking systems and processes Ability to work independently with minimal supervision Fully bilingual High level of computer literacy Strong attention to detail and organisational skills Must reside in or near Stellenbosch Hybrid working environment (Stellenbosch-based satellite office & head office) Own vehicle when travelling locally based on area Remuneration and Hours of Work: Market-related salary Hybrid working environment (home office and Stellenbosch-based satellite office) Availability required after hours for reservation-related queries

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About Admin / clerical / secretarial Jobs in Cape Winelands

The administrative sector is a common field in the Cape Winelands region, typically offering stable employment opportunities to those with secretarial skills. The job market trend for this field generally indicates a steady demand for administrative professionals, especially in industries such as tourism, hospitality, and financial services.

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In terms of salary, broad ranges can be expected for admin clerical roles, but actual figures may vary widely depending on factors like experience, company size, and industry sector. For instance, an entry-level position in the public sector might fall within a salary range of R20 000 – R35 000 per annum, while a senior administrative role in the private sector could span from R60 000 – R100 000 per annum or more, depending on qualifications and experience.

Common skills required for this type of role include proficiency in Microsoft Office software, data management, communication, time management, problem-solving, and attention to detail. Many employers also place a high value on IT skills such as email management, calendar organisation, and basic computer programming.

Administrative roles are often found in various industry sectors, including tourism, hospitality, financial services, manufacturing, and government. These sectors require administrative professionals to provide support to teams, manage day-to-day operations, and maintain accurate records.

Career development opportunities for admin clerical staff typically involve progressing to supervisory or management roles within the company, where they can apply their skills in a more strategic capacity. Others may choose to pursue further education or training to specialise in areas like human resources, business administration, or project management. With experience and a strong skillset, it is also possible for admin clerical staff to transition into related fields such as consulting or entrepreneurship.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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