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Plettenberg Bay: Asst General Manager – Plettenberg Bay posted by Tanya Serra Food, Wine, Hospitality Recruitment

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Job Description

ASSISTANT GENERAL MANAGER To effectively manage the day-to-day operations and employees as well as ensure guest satisfaction. Supporting and aiding the General Manager in achieving the profitability of the hotel and operational success Minimum Experience and Qualification Required: Post matric qualification (Diploma/Degree) essential 8 – 10 years’ experience in luxury 4/5 Star Hotel, 3 years at a senior management level. Working knowledge of all key revenue generating departments within the hotel environment (Rooms and F&B) Excellent written and verbal communication skills Excellent numeracy skills with financial acumen High level of English proficiency, 2nd language preferable Must be motivated, enthusiastic, energetic with a positive attitude Proven ability to lead a team of 50 staff Proficient in Hotel Operating Systems (Opera, Micros, etc) Highly proficient in reporting skills – able to translate information easily Must be able to work shifts Own transport Key Performance Objectives: · Assist the General Manager in his/her day-to-day operations. · In the absence of the General Manager – assumes the role and full accountability of the property · Monitor the performance of each department, report on any problem areas, and make recommendations to improve profitability for hotel operations. · Provides training, coaching, and mentoring to all staff and HOD’s. · Receives and resolves or assists the General Manager in resolving guest complaints and service recovery process. · Selects or assists in the selection of hotel staff. · Review employee performance and conducts personnel actions such as disciplinary process. · Adheres to company procedures and regulations as well as standard operating procedures. · Implement and ensure full compliance with hotel operating controls, SOP’s, policies, procedures and service standards. · Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures. · All Other duties as assigned by the General Manager or Management.

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About Catering / hospitality Jobs in Bitou

Catering and hospitality positions are integral to the tourism industry in Bitou, South Africa, contributing to the growth and development of this sector. Generally, job seekers in this field can expect a dynamic work environment with diverse opportunities for career progression. As the demand for quality services increases, the catering and hospitality industry is experiencing steady growth.

Typically, salaries for caterers and hospitality professionals vary widely based on factors such as experience, company size, and industry sector. Commonly, entry-level positions may offer salary ranges of R200 000 to R350 000 per annum, while senior roles can command higher figures, often exceeding R500 000 per annum. However, it is essential to note that these figures are broad estimates and actual salaries may differ based on individual circumstances.

Common skills required for caterers and hospitality professionals include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include inventory management, food safety and handling, and customer service. Many employers also place a strong emphasis on teamwork and adaptability in this field.

The catering and hospitality industry is diverse and can be found across various sectors, including tourism, events, and corporate functions. Typically, companies operating in the financial services sector, technology industry, and manufacturing sector require skilled professionals to manage their events, conferences, and catering needs.

Career development opportunities are plentiful in the catering and hospitality field. Many employers invest in training and development programs, allowing employees to advance into senior roles or pursue specialized certifications. For example, obtaining a food safety certification can be beneficial for those seeking career progression. With dedication and hard work, professionals in this field can achieve leadership positions, open their own establishments, or transition into related industries such as hospitality management or event planning.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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