Job Description
About the Role
We are seeking an experienced AI/ML Engineer to join our client’s team in George, South Africa. As a leading Insurance Company, they process thousands of claims daily and face real operational challenges that AI can address. The successful candidate will be responsible for deploying AI solutions into production, ensuring they run reliably, and maintaining them. Key focus areas include claims document extraction, fraud detection, and customer service copilots.
Key Responsibilities
- Define the AI governance framework: how models get approved, tested, monitored, and retired
- Implement Azure OpenAI integrations with proper guardrails (content filtering, PII handling, audit logging)
- Build the claims AI pipeline: OCR, document classification, entity extraction, validation
- Establish prompt engineering standards and build a reusable prompt library
- Create evaluation frameworks so they can measure accuracy, latency, and cost objectively
- Implement responsible AI controls because insurance data is sensitive and regulators are watching
- Optimise AI costs. Token budgets, caching strategies, model selection. This stuff adds up fast
- Support the Contact Centre Copilot implementation
- Roll out GitHub Copilot to the development team with appropriate policies and training
- Monitor model performance in production and catch drift before it causes problems
Requirements
- You’ve deployed AI/ML to production and maintained it. Jupiter notebooks don’t count
- 5+ years in software engineering with 2+ years focused on AI/ML
- Hands-on Azure OpenAI or OpenAI API experience
- Strong Python skills for ML pipeline development
- Experience with document AI: OCR, form recognition, NER, document classification
- Understanding of LLM patterns: RAG, fine-tuning, prompt engineering, embedding models
- Familiarity with vector databases and semantic search
- Software engineering discipline: testing, code review, documentation, monitoring
Qualifications
- Degree or Diploma in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related technical field.
- Relevant cloud, API, or platform engineering certifications (Azure preferred) will be advantageous.
- Equivalent practical experience building and maintaining production APIs and distributed systems will also be considered.
Salary & Benefits
No salary information is available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Insurance Jobs in Western Cape
The Other Insurance (OI) industry in the Western Cape is part of the broader insurance sector, which has experienced steady growth in recent years due to increasing demand for risk management solutions. Typically, OI roles are sought after by professionals who can provide specialist underwriting and claims handling services to insurers. Generally, these jobs require strong analytical skills and a deep understanding of insurance products and policies.
Salaries for Other Insurance professionals in the Western Cape vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries typically fall within the R500 000 – R1 200 000 per annum range, although actual figures can be higher or lower, depending on individual circumstances. It’s worth noting that salaries can also vary significantly between smaller independent agents and larger multinational insurers.
Common skills for Other Insurance roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, a solid understanding of insurance laws and regulations, and the ability to work effectively in a team environment. Other essential skills may include proficiency in software applications such as policy administration systems or claims handling tools. Generally, professionals with experience in financial services, law, or other related fields can bring valuable skills and expertise to OI roles.
Industry sectors that commonly employ Other Insurance professionals include the financial services sector, technology industry, and manufacturing sector. These industries often require specialized insurance products and underwriting expertise to mitigate risks and protect assets. In addition to these sectors, the healthcare and construction industries are also significant users of OI services.
Career development opportunities for Other Insurance professionals in the Western Cape are generally strong, with many companies offering training and development programs to enhance skills and knowledge. Typically, career progression involves taking on more senior roles within an organization or seeking opportunities in related fields such as underwriting, claims handling, or risk management. With experience and expertise, OI professionals can also consider starting their own independent agencies or consulting practices.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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