Gauteng: 811 Locates Coordinator posted by PlaceTalent

• High school diploma or equivalent required
• 2+ years of experience in telecommunications, construction coordination, or dispatching
• Strong organizational and scheduling skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to read maps, construction drawings, and fibre network layouts
• Preferred Qualifications
• Experience in fibre optic or telecommunications infrastructure
• Familiarity with GIS mapping systems or locate ticket management software

 
Key Responsibilities
Ticket Management

• Monitor and manage all incoming locate requests through the 811 locates system
• Review, categorize, and prioritize tickets based on urgency and due dates
• Ensure all locate requests are responded to within legally mandated timelines
• Maintain accurate records of all completed and pending locate tickets
• Compliance and Damage Prevention
• Ensure compliance with state excavation and utility protection regulations
• Verify that all fibre infrastructure is properly marked prior to excavation
• Maintain documentation for regulatory audits and reporting
• Assist with incident investigations related to underground utility damages

Communication and Coordination

• Serve as the primary point of contact between contractors, excavation companies, and internal teams
• Provide status updates on locate tickets to operations, construction, and project teams
• Escalate urgent or high-risk tickets that may impact network infrastructure
• Coordinate with maintenance and construction teams regarding ongoing work in the field

Reporting and Documentation

• Maintain locate ticket logs, completion reports, and performance metrics
• Generate reports on ticket volume, response times, and compliance metrics
• Track recurring excavation activities or high-risk areas affecting fibre infrastructure

 
Performance Metrics

• On-time ticket completion rate
• Damage prevention performance
• Ticket backlog management
• Field technician efficiency
• Compliance with regulatory response times

 
Working Conditions

• Primarily office-based with regular communication with field personnel
• May require occasional after-hours support for emergency locate requests
• Ability to handle multiple tickets and deadlines simultaneously
• Working hours:
  • 2:00 PM to 11:00 PM (Monday to Friday) – From the 2nd Sunday of March until the 1st Sunday of November
  • 3:00 PM to 12:00 AM (Monday to Friday) – From the 1st Sunday in November until the 2nd Sunday of March
  • US public holidays will apply. South African public holidays will not apply