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Cape Town: Junior IT Support Technician posted by Hire Resolve

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Job Description

About the Role

Hire Resolve, a diversified financial services group, is seeking a Junior IT Support Technician to facilitate and support effective IT work environments for all employees. This role involves providing administrative and reporting functions relating to the Group’s IT landscape.

Key Responsibilities

  • End-User Support: Provide desktop and end-user support to all employees.
  • Process Adherence: Implement instructions, requests, and project support in line with company procedures and agreed service levels.
  • Documentation & Reporting:
  • Continuously update information in the assigned ticketing system.
  • Create and continuously update site documentation.
  • Perform fault tracking and reporting, providing regular feedback to internal stakeholders and line management.
  • Education & Enforcement: Educate employees regarding IT matters, Group policies, processes, and standards, and enforce the support and ticketing process.
  • Technology Management:
  • Monitor the technological infrastructure (networks and computer systems).
  • Identify and communicate any recurring problems, shortcomings, or opportunities to improve infrastructure.
  • Maintain a full working knowledge of Microsoft 365.

Requirements

  • Relevant degree or diploma.
  • Microsoft 365 Fundamentals (MS900).
  • Microsoft Azure Fundamentals (AZ900).
  • ITIL V3/4 certification.
  • Minimum of 2 years experience in an IT support role.
  • Experience working in a Microsoft 365 environment.
  • Experience working in a Microsoft Azure environment.
  • Knowledge: Strong customer service acumen and strong technical knowledge (Microsoft 365, networking, server maintenance).

Qualifications

No formal education or certifications mentioned.

Salary & Benefits

Competitive salary based on experience.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

View Job  Johannesburg: CHIEF INFORMATION OFFICER (5-year fixed term contract) posted by Isilumko Staffing

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

View Job  Cape Town: Senior Accountant posted by JenRecruitment


This information provides general career guidance. Actual salaries and requirements vary by employer.



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