Enselsrust: General Operations Manager (Hospitality)

General Operations Manager (Hospitality)- POS26114 Based: Mafaking Salary: R1,7 pa The General Manager Operations is responsible for the full hospitality function, support services, and overseeing gaming operations: Requirements: Matric/Grade 12 and an essential business, hotel, or hospitality management degree. Minimum of 8 years in hospitality, gaming, or retail, with at least 5 years at a senior management level. Strong financial acumen, commercial flair, leadership, and critical attention to detail. Self-starter and independent thinker who can work under pressure and deliver results in tough environments. Valid drivers license and ability to meet regulatory requirements of the respective gaming boards. Willingness to work extended hours, weekends, public holidays, and in a smoking environment. Duties (not limit to) Strategic Planning: Develop and execute a comprehensive annual business plan to deliver revenue, market share, and profitability targets. Operational Excellence: Maintain strict standards for property cleanliness, hygiene, and a forward-thinking maintenance/capex programme. Compliance & Transformation: Ensure adherence to legislative requirements and Gaming Board regulations. Manage B-BBEE strategies to achieve Level 2 status. Financial Management: Oversee budgets, implement profit improvement plans, and control costs to ensure business sustainability. Stakeholder Relations: Build and maintain sound relationships with employees, guests, unions, and community leaders. Team Leadership: Manage direct reports and staff in a professional, fair manner to ensure superior performance and clear objective setting. Marketing & Service: Implement customer care programs and a focused marketing/promotions calendar to exceed guest expectations. To apply