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Pietermaritzburg: Service Coordinator

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Job Description

Service Coordinator Location: Pietermaritzburg Industry: Office Automation We are seeking a highly organised and proactive Service Coordinator to join our dynamic team within the office automation industry . This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating between customers, technicians, and internal teams. Minimum Requirements: Minimum 1 year experience in a service coordination / administrative role Experience within the office automation / technical service environment is advantageous Strong computer literacy Excellent organisational and multitasking skills Strong communication and customer service abilities Ability to work under pressure and meet deadlines Key Responsibilities: Receive and log all customer service calls and consumables requests Plan and assign service calls to technicians, monitoring progress and activity Allocate calls based on priority and geographic location Log and manage all work orders Process consumables and spare parts orders as per technician requirements Ensure only customers with active contracts receive service Log installation and pre-installation calls and allocate required resources Monitor technician utilisation to ensure response time targets are met Escalate delays, excessive workloads, or service issues to management Ensure all customer complaints are handled efficiently and escalated where necessary Maintain communication with internal departments regarding spares and service delivery Ensure all work orders are closed off promptly after completion Monitor WIP (work in progress) and cost of sales Track toner yields and usage of consumables and parts Prepare quotations for IT services and any chargeable calls Key Skills & Attributes: Strong coordination and planning skills High attention to detail and accuracy Problem-solving mindset Ability to prioritise and multitask effectively Team player with a customer-focused approach If you are organised, detail-oriented, and enjoy being the link between customers and technical teams, we encourage you to apply.

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How to Apply

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About Admin / clerical / secretarial Jobs in Msunduzi

In the administrative and clerical sector in Msunduzi, South Africa, one can expect to find a diverse range of job opportunities across various industries. Generally, this field is in high demand, with many businesses seeking skilled professionals to manage their day-to-day operations. Typically, administrative assistants play a crucial role in ensuring the smooth functioning of an organization.

Salaries for administrative and clerical roles in Msunduzi can vary widely depending on factors such as experience, company size, industry sector, and level of seniority. While broad salary ranges are difficult to pinpoint, a common starting point for entry-level positions is typically around R30 000 – R50 000 per annum, with salaries increasing accordingly as one gains more experience and takes on more senior roles. However, it’s essential to note that these figures are only rough estimates and can vary significantly depending on individual circumstances.

Common skills required for administrative and clerical roles include proficiency in Microsoft Office software, particularly Word, Excel, and Outlook; strong organizational and time management skills; excellent communication and interpersonal skills; attention to detail and accuracy; ability to maintain confidentiality and handle sensitive information; and basic computer literacy. In addition, many employers also require administrative assistants to have a valid DBS (Disability Benefits Scheme) clearance certificate.

Administrative professionals in Msunduzi can find job opportunities across various industries, including financial services sector, technology industry, manufacturing sector, and public administration. The financial services sector is often one of the largest employers of administrative staff, while the technology industry also requires skilled professionals to manage its day-to-day operations. Other common sectors that hire administrative assistants include government departments, private companies, and non-profit organizations.

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Career progression for administrative professionals in Msunduzi can vary depending on individual performance and career goals. Typically, entry-level positions may progress to more senior roles such as assistant manager or team leader within a few years of experience. Some may also choose to specialize in specific areas, such as HR or financial management, which can lead to even greater career advancement opportunities. With ongoing training and development, administrative professionals in Msunduzi can look forward to a rewarding and challenging career with plenty of opportunities for growth and progression.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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