Job Description
Job Summary:
A BPO is seeking a proactive and results-driven Talent Manager to join their team.
About the Role
A leading BPO organisation is seeking an experienced and strategic Head of Talent to lead all aspects of talent acquisition, learning & development, and talent management across the business.
This is a senior, hands-on leadership role responsible for shaping and delivering end-to-end Recruitment and Training strategies that support high-volume operations, leadership pipelines, and long-term workforce sustainability in a fast-paced, international BPO environment.
You will work closely with executive leadership and key stakeholders to design scalable talent solutions and lead delivery through direct reports, including Recruitment and Learning & Development Leads.
Key Responsibilities
Talent Acquisition & Workforce Planning
- Develop and deliver cost-effective, scalable recruitment strategies across bulk hiring, specialist, and leadership roles.
- Optimise recruitment pipelines to meet client contract and operational timelines.
- Drive digital attraction strategies, employer branding, and agency partnerships.
- Oversee end-to-end hiring processes, from sourcing through to offer stage.
- Use data and analytics to identify talent gaps and prioritise recruitment activity.
Learning, Development & Training
- Define and lead the organisations Learning & Development strategy.
- Design and deliver blended learning solutions (classroom, online, face-to-face).
- Build and evolve skills development programmes aligned to operational performance.
- Ensure effective Training Needs Analyses (TNAs) and continuous content optimisation.
- Coach and develop facilitators to maximise delivery quality and impact.
- Partner with QA and operational teams to target performance-improvement training.
Performance Management & Talent Development
- Implement and manage performance management frameworks for own teams.
- Identify high-potential talent and build structured development and succession plans.
- Design performance-based incentive and engagement initiatives.
Stakeholder, Client & Supplier Management
- Partner with senior business leaders to align talent strategies to business objectives.
- Collaborate with Group HR to ensure compliance with labour legislation and policy.
- Engage directly with clients (within scope) to support workforce planning and delivery.
- Manage and optimise recruitment suppliers and training vendors.
Talent Analytics & Reporting
- Track and report on key metrics including time-to-hire, attrition, engagement, and training effectiveness.
- Provide insights and recommendations to leadership to support workforce planning and succession.
Experience & Qualifications
Essential:
- Proven experience operating at Head of Talent / Head of L&D / Head of Recruitment level within a BPO environment.
- Strong background in high-volume recruitment and training delivery, ideally in an international BPO.
- Demonstrated experience translating strategy into operational execution.
- Experience managing budgets, forecasting, and cost controls.
- 35+ years experience leading recruitment and/or training functions.
- Strong leadership capability with experience managing specialist teams.
Qualifications:
- Bachelors Degree in Human Resources, Education, Training, or related field.
- EDTP / SDF / Assessor / Moderator certification advantageous.
Skills & Competencies
- Strategic and commercially astute thinker
- Strong stakeholder and matrix-management capability
- Excellent communication and presentation skills
- Data-driven, analytical decision-maker
- Proven ability to manage multiple priorities under pressure
- Passion for continuous improvement and people development
- High levels of accountability, ownership, and resilience
Working Hours
Due to the nature of supporting international clients (USA, UK, Australia) and local campaigns, flexibility is required. Wherever possible, alignment to preferred working patterns is supported.
Why Apply?
This is a career-defining opportunity to shape and lead talent strategy in a growing BPO environment, with real influence at executive level and the ability to build high-impact recruitment and development frameworks that drive business success.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Human Resource Jobs in Kwazulu-Natal
The Human Resource (HR) function plays a vital role in any organisation, and Kwazulu-Natal is no exception. Generally, the job market for HR professionals in this region typically favours those with experience in talent acquisition, employee engagement, and benefits administration. Typically, organisations in Kwazulu-Natal look for candidates who possess strong communication skills, the ability to adapt to change, and a solid understanding of employment law.
Typically, salaries for HR professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. For example, entry-level HR assistants may earn between R200 000 and R300 000 per annum, while senior HR managers can expect to earn between R600 000 and R1 million per annum. However, it is essential to note that these are broad ranges, and actual salaries may differ depending on individual circumstances.
Common skills required for HR roles in Kwazulu-Natal include language proficiency (typically English or isiZulu), experience with recruitment software, knowledge of employment law, excellent communication and interpersonal skills, and the ability to manage multiple tasks simultaneously. Additionally, many organisations place a high value on candidates who possess a degree in Human Resources Management, Organisational Development, or a related field.
Industries that commonly employ HR professionals include the financial services sector, technology industry, manufacturing sector, and public sector. These sectors often require HR specialists to be adaptable, with experience in areas such as talent acquisition, employee relations, and benefits administration.
Career progression opportunities for HR professionals in Kwazulu-Natal are generally strong. Typically, entry-level HR assistants can progress to senior roles within 5-7 years, while experienced HR managers may seek senior leadership positions or take on specialist roles such as organisational development or training and development. With experience and continuous learning, HR professionals can also explore careers in related fields such as business consulting, coaching, or academia.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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