Job Description
About the Role
A leading BPO organisation is seeking an experienced and strategic Head of Talent to lead all aspects of talent acquisition, learning & development, and talent management across the business.
Key Responsibilities
- Develop and deliver cost-effective, scalable recruitment strategies across bulk hiring, specialist, and leadership roles.
- Optimise recruitment pipelines to meet client contract and operational timelines.
- Drive digital attraction strategies, employer branding, and agency partnerships.
- Oversee end-to-end hiring processes, from sourcing through to offer stage.
- Use data and analytics to identify talent gaps and prioritise recruitment activity.
Requirements
- Proven experience operating at Head of Talent / Head of L&D / Head of Recruitment level within a BPO environment.
- Strong background in high-volume recruitment and training delivery, ideally in an international BPO.
- Demonstrated experience translating strategy into operational execution.
- Experience managing budgets, forecasting, and cost controls.
- 35+ years experience leading recruitment and/or training functions.
- Strong leadership capability with experience managing specialist teams.
Qualifications
- Bachelor’s Degree in Human Resources, Education, Training, or related field.
- ETDPT / SDF / Assessor / Moderator certification advantageous.
Salary & Benefits
No salary information is provided.
Working Hours
Due to the nature of supporting international clients (USA, UK, Australia) and local campaigns, flexibility is required. Wherever possible, alignment to preferred working patterns is supported.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Human Resource Jobs in Kwazulu-Natal
The Human Resource (HR) function plays a vital role in any organisation, and Kwazulu-Natal is no exception. Generally, the job market for HR professionals in this region typically favours those with experience in talent acquisition, employee engagement, and benefits administration. Typically, organisations in Kwazulu-Natal look for candidates who possess strong communication skills, the ability to adapt to change, and a solid understanding of employment law.
Typically, salaries for HR professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. For example, entry-level HR assistants may earn between R200 000 and R300 000 per annum, while senior HR managers can expect to earn between R600 000 and R1 million per annum. However, it is essential to note that these are broad ranges, and actual salaries may differ depending on individual circumstances.
Common skills required for HR roles in Kwazulu-Natal include language proficiency (typically English or isiZulu), experience with recruitment software, knowledge of employment law, excellent communication and interpersonal skills, and the ability to manage multiple tasks simultaneously. Additionally, many organisations place a high value on candidates who possess a degree in Human Resources Management, Organisational Development, or a related field.
Industries that commonly employ HR professionals include the financial services sector, technology industry, manufacturing sector, and public sector. These sectors often require HR specialists to be adaptable, with experience in areas such as talent acquisition, employee relations, and benefits administration.
Career progression opportunities for HR professionals in Kwazulu-Natal are generally strong. Typically, entry-level HR assistants can progress to senior roles within 5-7 years, while experienced HR managers may seek senior leadership positions or take on specialist roles such as organisational development or training and development. With experience and continuous learning, HR professionals can also explore careers in related fields such as business consulting, coaching, or academia.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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