Job Description
About the Role
We are seeking a highly organized and detail-oriented Operations Administrator to join our team in Modderfontein, Johannesburg. As an integral part of our Cash Connect operations, you will provide critical administrative support to ensure the smooth and efficient daily operation of the department. Your strong organizational skills, ability to prioritize under pressure, and close collaboration with internal teams and external service providers are essential for success in this role.
Key Responsibilities
- Manage escalated technical calls and urgent communications
- Monitor technical calls via the CMS monitoring system throughout the day
- Prioritize escalations and coordinate with Service Providers for timely resolution
- Escalate unresolved issues to the Technical Support Manager or National Operations Manager
- Ensure corrective actions are taken where unacceptable performance is identified
- Provide input into SmartSafe and Deposit Manager operating manuals
- Support updates to technical procedures, communications, and support documentation
- Monitor stock levels, usage, and deliveries of all bag types across the Cash Connect estate
- Manage supplier orders considering lead times, MOQs, and cost efficiency
- Coordinate national deliveries to clients
- Identify and report excessive bag usage to management
- Maintain accurate records of all orders, receipts, and deliveries
- Monitor communications failure notifications from Service Providers
- Review Hourly Communications Reports and Comms Exception Reports
- Follow up with Service Providers to ensure communications are restored timeously
- Notify Operations, Settlements, and Service Departments of relevant issues
- Provide feedback to KAMs on escalated communications incidents
- Monitor alerts and operations exception reports
- Manage spares usage and escalate excessive consumption
- Maintain accurate spares records, orders, receipts, and deliveries
- Manage quarterly bootstock issuance to technicians in line with service contracts
- Escalate inadequate bootstock levels to the Technical Support Manager
- Draw up monthly billing requisitions against clients for: Express Bag Orders Chargeable bags Relevant technical callouts
- Provide reporting and analytical support to Operations field services management as required
- Review daily S/I and S/O reports received from Service Providers and escalate any missing reports
- Monitor Service Provider opencall reports daily and escalate gaps
- Compile monthly SLA reports by client type for monthend review
- Compile monthly technical performance reports by device type for monthend review
- Perform multiplecall monitoring and reporting to identify trends and anomalies
- Technical History & Trend Reporting
- Compile client technical history reports as required
- Analyse trends, investigate incidents, and provide explanations
- Support field management with adhoc analysis and insights
- Site Inspections & Job Instructions
- Proof Site Inspections and allocate to Service Providers
- Manage and escalate queries related to Site Inspection (S/I) and Job Instruction (JI) communications
- System Monitoring
- Monitor and work across the following systems: CMS Communications monitoring platforms (Power BI, Xlink) Skipper App (Code Requests) Webfleet (Fleet Management) Cash Connect systems Any additional operational systems implemented
- General Administrative Duties
- Operations calendar and room bookings
- Fleet management (inhouse technician vehicles)
- Operations asset management
- Document control and record keeping
- Monitor and respond to Operations inbox daily
- Technician scheduling and dispatching
- Vetting of Call Closures
- Vet call closures and escalate discrepancies where required
Requirements
- Matric Diploma/Degree in Logistics, Supply Chain, or Technical disciplines (advantageous)
- 34 years relevant operational or administrative experience
- Strong Microsoft Office proficiency
- Excellent analytical and problemsolving skills
- Strong communication and interpersonal abilities
- Accurate report writing and record keeping
- Effective time and priority management
- Understanding of SLAs
Qualifications
- None mentioned
Salary & Benefits
- Not specified in the original job description
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Gauteng
Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.
In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.
Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.
These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.
Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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