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Johannesburg: Junior Technical Support Analyst

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Job Description

About the Role

We are seeking a Junior Technical Support Analyst to join our team in Johannesburg. As a key member of our IT support function, you will be responsible for providing first and second-line support for in-house applications and infrastructure, as well as managing and troubleshooting issues within Microsoft Azure environments.

Key Responsibilities

  • Provide first and second-line support for in-house applications and infrastructure
  • Manage and troubleshoot issues within Microsoft Azure environments
  • Perform routine server support and maintenance tasks
  • Log, manage, and resolve tickets using a ticket management system
  • Deliver professional client-facing support via Microsoft Teams or telephone
  • Communicate technical solutions clearly and patiently to non-technical users
  • Prioritize and resolve incidents within agreed Service Level Agreements (SLAs)
  • Collaborate with internal teams to escalate and resolve complex issues
  • Document support procedures and contribute to knowledge base articles

Requirements

  • 0-2 years experience in an IT support role
  • Familiarity with Microsoft Azure services (Active Directory, Virtual Machines, Storage Accounts)
  • Strong understanding of networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls)
  • Ability to troubleshoot connectivity issues effectively
  • Basic PowerShell scripting for automation or troubleshooting
  • Experience supporting Windows Server environments
  • Familiarity with ticket management systems (e.g., Jira)
  • Excellent troubleshooting and communication skills
  • Proven ability to manage multiple tasks and prioritize effectively
  • Experience working in small, agile IT teams
  • Exposure to monitoring or remote support tools

Qualifications

None mentioned.

Salary & Benefits

Not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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