South Africa: Lutron Technician

Minimum Requirements Proven experience with Lutron products is essential. Minimum of 3 years experience in a technical support role within the smart home or automation industry. Demonstrated experience with Lutron HomeWorks for residential installations. Strong IP networking skills . Ability to read and interpret architectural drawings and lighting layouts . Experience in providing technical training and support to dealers or clients. Knowledge of RMA processes and hardware diagnostics. Excellent communication and interpersonal skills. Strong planning, organisational, and project management abilities. Sound decision-making and problem-solving skills. Results-driven with a high level of accountability and attention to detail. Ability to work effectively under pressure and meet tight deadlines. A mature, professional, and proactive approach. Must be able to work collaboratively within cross-functional teams. Key Responsibilities Provide expert technical support across the Lutron product range. Deliver professional product and technical training to new and existing Lutron dealers. Assist with the design and specification of Lutron lighting and shading solutions. Develop and maintain training and technical documentation. Manage and coordinate Return Merchandise Authorisation (RMA) processes efficiently. Diagnose and report on returned hardware in accordance with Lutron warranty standards. Interpret architectural drawings and lighting layouts to determine hardware requirements. Support the dealer network with troubleshooting via telephonic, remote, and on-site assistance. Ensure a solid understanding of all Lutron hardware through international training programmes. Collaborate with internal teams to ensure seamless project execution from initial contact to project completion. Maintain clear, professional, and effective communication with stakeholders. Provide technical and design assistance on lighting and shading projects. Core Competencies Technical expertise in smart home and automation systems Customer-focused with a commitment to service excellence Strong analytical and troubleshooting skills Excellent presentation and training abilities High level of professionalism and accountability Ability to manage multiple projects simultaneously