Hoedspruit: Safari Lodge Duty Manager posted by Zeebra Junction Specialist Recruitment

About the Role

Our client, a luxury boutique safari lodge in Limpopo Province, South Africa, is seeking an experienced and guest-focused Duty Manager to oversee daily operations of their private game reserve lodge. The successful candidate will be responsible for ensuring seamless operations across all departments and delivering exceptional guest experiences.

Key Responsibilities

• Act as the senior manager on duty during assigned shifts, ensuring seamless operations across all departments (front of house, housekeeping, food & beverage, activities, maintenance, and reservations)
• Deliver exceptional guest experiences by promptly addressing inquiries, managing complaints, and overseeing guest relations and VIP services
• Monitor, manage, and report on key financial aspects including daily cash-ups, inventory control, stock takes, docket processing, and revenue management according to SOPs
• Coordinate housekeeping and maintenance to maintain high-quality standards in guest rooms and public areas
• Supervise and mentor staff with effective leadership, on-the-job training, staff scheduling, performance appraisals, grievance handling, and ensuring compliance with HR policies and labour regulations
• Uphold health, safety, and security protocols including hygiene practices, emergency response, fire safety, and evacuation procedures
• Foster strong inter-departmental communication and coordination to enhance operations and guest satisfaction

Requirements

• Education: Matric (Grade 12) required; Diploma or Degree in Hospitality Management, Hotel Management or related field preferred.
• Experience:
• Minimum 510 years of operational experience in safari lodges, luxury lodges, resorts, or similar settings.
• At least 25 years in a supervisory or managerial role, preferably handling reservations, housekeeping, or guest services.
• Technical Skills & Knowledge:
• Proficiency with Property Management Systems (PMS) like Nightsbridge, OPERA, or similar, and familiarity with channel management platforms (e.g., Booking.com, Airbnb, Expedia)
• Strong grasp of financial metrics, yield/revenue management, inventory procedures, and cost control principles.
• Personal Skills:
• Exceptional leadership, problem-solving, interpersonal, and communication abilities (in English is essential; additional language skills are advantageous)
• High levels of attention to detail, organizational capabilities, flexibility to work varied hours, and a hands-on, proactive approach.

Qualifications

No formal education or certifications mentioned in the original job description.