Job Description
About the Role
We are seeking an experienced IT Support Technician to join our team in Pretoria East. As an Intermediate IT Support Technician, you will be responsible for providing responsive technical support to end users and clients, while also contributing to the improvement of our service delivery and support processes.
Key Responsibilities
- Provide responsive first- and second-level technical support to end users and clients
- Monitor, manage, and configure Azure resources to ensure optimal performance and security
- Administer Microsoft 365 environments, including Entra ID (Azure AD)
- Log, track, and resolve IT incidents and service requests via the service desk system
- Perform software installations, updates, and system configurations
- Investigate issues to identify root causes and contribute to long-term problem resolution
- Maintain clear, accurate, and up-to-date technical documentation
- Collaborate with the wider IT team to improve service delivery and support processes
Requirements
- CompTIA A+ and Network+ certification or equivalent practical knowledge
- At least 4 years’ experience in a technical IT support or service desk environment
- Proven experience working with ticketing and service management systems
- Solid understanding of Microsoft 365 and Azure environments
- Strong troubleshooting and problem-solving skills
- Ability to work effectively both independently and as part of a team
- Excellent communication and client-facing skills
- Valid driver’s licence and access to a reliable vehicle
- Verifiable, traceable references
Qualifications
No formal education or certifications are required for this role.
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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