Menu Close

Johannesburg: Senior Contact Center Solutions Architect (NICE CXone) posted by Sabenza IT & Recruitment

Advertisement



Job Description

About the Role

We are seeking a highly skilled Senior Contact Center Solutions Architect with deep expertise in cloud-based contact center technologies, particularly NICE CXone. This role is ideal for a professional who thrives in designing, implementing, and transforming complex customer engagement environments.

Key Responsibilities

  • Design and implement end-to-end Contact Center solutions leveraging NICE CXone and other CCaaS platforms
  • Lead contact center migration initiatives, ensuring minimal disruption and optimal performance
  • Conduct requirements gathering, analysis, and solution design for complex environments
  • Develop technology roadmaps and strategic plans for contact center transformation
  • Architect and configure ACD, IVR, and routing strategies for scalable deployments
  • Integrate CTI systems with CRM platforms and third-party applications
  • Enable multi-channel capabilities (Voice, Email, Chat, Web, Fax)
  • Collaborate with stakeholders to define solution alternatives and technology selection
  • Oversee implementation, testing, and deployment phases
  • Provide L1, L2, and L3 troubleshooting support for call flows and integrations

Requirements

Cloud Contact Center Platforms (CCaaS) NICE CXone preferred

AI & Automation Chatbots and Voice Bots

ACD & IVR Systems

Workforce Management (WFM)

CTI Servers & CRM Integrations

Recording & Quality Management Solutions

Wallboards & Reporting Tools

ASR (Automatic Speech Recognition) & TTS (Text-to-Speech)

Outbound Dialers, Callback & Post-Call Surveys

Additional Technical Knowledge

Hosting, Networking, Telephony, Storage, and SSO configurations

IVR lifecycle: Design, Development, Testing, Deployment & Support

Database technologies: MySQL, PostgreSQL, Oracle, Cache

Contact center routing methodologies and architecture design

Multi-channel integration across Voice, Email, Chat, and Web

Exposure to VoiceXML and Grammar XML (advantageous)

Understanding of CRM CTI server positioning and architecture

Salary & Benefits

[Salary information not provided in the original job description. No salary details are included.]
View Job  South Africa: Executive Housekeeper – Sj2645: Greater Kruger posted by HotelJobs

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

View Job  South Africa: Management Couple - Luxury Game Lodge - Welgevonden | Lb posted by HotelJobs

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng


Job Seeker Tip

Check your social media privacy settings and ensure public content is professional.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Johannesburg: Key Account Manager (Trucks) posted by Headhunters

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Somerset West: Senior Quantity Surveyor / Administrator posted by Hire Resolve

Jobs in Somerset West April 20, 2026
Hire Resolve Other Professions

An established Professional Quantity Surveying (PQS) firm is seeking a Senior Quantity Surveyor / Administrator to support project pre-contract delivery,...

View Job

Johannesburg: Intermediate PostgreSQL Database Administrator posted by Hire Resolve

Jobs in Central Johannesburg April 20, 2026
Computer Hire Resolve Other IT

Role OverviewWe are seeking a skilled PostgreSQL Database Administrator to manage and optimize enterprise-grade database environments supporting...

View Job

Somerset West: Senior Quantity Surveyor / Administrator posted by Hire Resolve

Jobs in Somerset West April 20, 2026
Hire Resolve Other Professions

An established Professional Quantity Surveying (PQS) firm is seeking a Senior Quantity Surveyor / Administrator to support project pre-contract delivery,...

View Job

Johannesburg: National Sales Manger posted by Hire Resolve

Jobs in Central Johannesburg April 20, 2026
Hire Resolve Marketing Other Sales

Hire Resolve is currently partnering with a leading FMCG company in Johannesburg to find an experienced National Sales Manager. As…

View Job

Johannesburg: M&A Associate posted by Hire Resolve

Jobs in Central Johannesburg April 20, 2026
Accounting Hire Resolve Other Finance

A leading Pan-African investment bank and asset manager is looking for an experienced M&A Associate with a strong background in…

View Job

Timbavati: Field Guide posted by Craven Cottage CC

Jobs in Mpumalanga April 20, 2026
Craven Cottage CC Game Ranger

Duties: Conducting guided safarisEnsuring the safety, comfort, and enjoyment of guests throughout their safari experienceHosting guests with professionalism...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area