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Durbanville: Customer Care Representative posted by I Grow Wealth Investments

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Job Description

To qualify for this position, you need:

  • Matric
  • Minimum 2 years of experience in a similar role
  • Excellent communication skills.
  • Telephone etiquette
  • The ability to multi-task and stay organized
  • Familiar with CRM systems and practices.
  • Familiar with G Suite (Gmail, Calendar, Google docs, Google sheets, etc.)
  • Experience in the property industry beneficial
  • Own vehicle

Duties and responsibilities include, but not limited to:

  • Receiving inbound calls along with the receptionist staff.
  • To contact every client that enquires about rental properties through our CRM system.
  • Outbound dailing may be needed from time to time when the operation requires the support.
  • Answer all inbound calls routed to you.
  • Address all sales IQ chat prompts received.
  • Determine the client’s needs and schedule a viewing for the clients, send a SMS, email, and application form.
  • Complete viewing registers for the rental agents every day with the details of the clients that have confirmed they will be attending.
  • Keep track if the client attended the viewing or not by following up with the rental agent the next day.
  • If the client did not attend the viewing, contact the client, find out why and reschedule.
  • Keep detailed notes on the internal CRM system.

If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail Assistant Jobs in Western Cape

In the Western Cape, Retail Assistant positions are an integral part of various industries, typically falling under the retail and hospitality sectors. Generally, these roles involve supporting front-line staff in store operations, customer service, and visual merchandising. Typically, this field is characterized by a dynamic and fast-paced environment.

Typically, salaries for Retail Assistants in Western Cape can range from around R15 000 to R25 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. Keep in mind that these are broad ranges and actual salaries may vary. For instance, working for a large retail chain or in a high-demand environment like Google’s retail stores might result in higher earnings, while entry-level positions at smaller retailers might offer more modest salaries.

Common skills required for Retail Assistants include excellent communication and interpersonal skills, the ability to work well under pressure, basic knowledge of inventory management and visual merchandising principles, and a strong attention to detail. Other essential skills often include teamwork, adaptability, and the capacity to handle cash transactions securely. Proficiency in Microsoft Office software is also typically expected.

Retail Assistants can be found across various industry sectors, including financial services, technology, manufacturing, and retail itself. In these environments, they play a vital role in supporting customer service, maintaining store displays, and ensuring seamless day-to-day operations.

Career progression for Retail Assistants often involves moving into roles such as Store Assistant Manager or Visual Merchandising Coordinator, where responsibilities become more specialized and demanding. With experience and additional training, individuals may also pursue careers in related fields like marketing, human resources, or supply chain management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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